By Just A Will Call Customer November 23, 2010
Amy, the General Manger, yelled at me today citing that she "answers to no one." She was provided misinformation and rather than asking appropriate, professional, probing questions to make sure she knew what she was talking about, she chose to yell at me. I said, "Clearly, this was not explained properly to you because based on what you're saying, it appears you were misinformed. I would like to explain what has happened, and give you the opportunity to apologize." She interrupted and yelled, "I WILL NOT APOLOGIZE! I WILL NEVER APOLOGIZE! You are just a will-call customer!" and hung up on me. I called back and asked who it is that Amy answers to, and she replied, "No one, I am the General Manager, I answer to no one." I said, "It is untrue that you answer to no one, you have a boss, there's an owner out there who will care that you're acting like this." She replied, "It is not untrue. I am the boss!" Really? There's not an owner out there who cares? ...read more
Collection calls in any business are to collect money that is owed to the business. In the case of business to business collection, it's one business calling another to collect debt owed to them. Some businesses make the calls themselves while others outsource that task or eventually sell the uncollec... ...read more
Flyers can help you generate business leads by getting the word out to potential customers about your products. Once you create your flyers you can distribute them through the mail, place them on cars and even walk around to hand them out to home owners. You'll want to bring together the elements of d... ...read more
