Went there to get gas and was charged a fee over 3 times the amount of gas I bought. I found out they have a $75 pre-authorization fee that they don't tell you about. I never saw any notice of the fee. I think they should at least post it on the pump that there is that fee to pay at the pump, but they don't. ...read more

This place has some of the rudest, nastiest managers and staff I've ever seen. Sure, this place is spacious, beautiful, and clean, but there is no reason for a LITTLE BOY in a suit to berate people. I've seen this on numerous occasions, from different staff members. I'll never return to this casino again! ...read more

I went to a concert at the Grand last night and it was AWESOME!! The employees were TERRIFIC and VERY helpful. I loved that the security guards were effective, but polite. The concert was terrific!! I love Indian casino concerts, because the setting is so intimate. Even if you are on the front few rolls at most arenas you cannot get as close to the artist as you can here. The casino allowed Bret Michaels to sell tickets to a meet and greet which was INCREDIBLE!! I love that the Grand sells actual seats so that it is not a free for all general admission. Overall I had a great time and my husband and I are already planning the next concert we want to go to. Good job Grand! ...read more