Installers, Ivan and Edgar came out to our house from Conns with a washer dryer set to install for us here in Oklahoma City. These guys were so absolutley professional and polite ,I was somewhat shocked .I was very impressed with there instalation and they were done in about 20 minutes and left us with a nice set of appliances all hooked up ,tested and ready to use. A breathe of fresh air compared to the last couple of attempts to get this project done. Ivan and Edgar are the guys to ask for in Oklahoma City,at Conns on Northwest Expressway if you want the job done right . Thanks guys .You Rock. ...read more

Funiture Direct in Tukwila Washington should be avoided by anyone expecting real customer service. Showroom service by "Richard" was awesome. After I bought a couple thousand dollars worth of merchandise, the trouble showed up. The mattress I bought fell apart in the first 2 months. When I complianed they said they would exchange, but when I got there, only higher priced mattresses were available outside the manufacturer product I originally bought (I was NOT buying THEIR product again). I put up another $300 to get another mattress, and I was told they would deliver and exchange on the next WEDNESDAY, and that they would call 2 days before delivery. By Wednesday, no one had called me so called I called them. Was told that there would be a delivery between 2 & 6 PM. Then, they called me back and said there had been a mistake, no delivery had been scheduled. This was after I had taken time off from work. They are famous for telling you after the sale "we're sorry, there is nothing we can do". This has happened for the last time with me. I will spend no more money there, and would NOT recommend this store to anyone at any time, for product or service. ...read more

well, 7 months after buying a set of a sofa and an ottoman, for some reason the ottoman went flat and something broke on the sofa when i sat down 2 weeks ago, I took the piece to Factory Direct and they told me that they will give me a call, the a few days passed by and they told me that the sofa was ready and the Ottoman will take about 3 weeks. To make the long story short, i picked up the sofa and to my surprise, NOTHING WAS DONE ON IT, the only difference was it was full of dust , THAT is . I am about to call them and request to talk to the Manager, is there anyone that QC (quality control) their work ...read more