I placed an order on line to bulkfoods and had it shipped as a gift to a bank in a state other than where I reside. The incorrect product was shipped. When the bank received the package, it was opened and partly consumed. They received nuts, I ordered mixed chocolate. The bulkfoods rep. #67, office manager, customer service person, with a snarkey attitude was unwilling to work with me to ship the chocolate I ordered unless the shipment of nuts were returned, unopened, seal in tact. Did not care that the bank personnel did not know I gifted them chocolate. Bulkfoods clearly made an mistake in shipping the incorrect product and will not send the chocolate. They want the nuts back or I can make a new order for the chocolate. Why am I to pay for their careless mistake? Clearly CUSTOMER SERVICE is not a priority with this company. They will not be accountable for their mistake. Also, Representative #67 should go back to training. Manners, phone etiquette, and customer satisfaction education is critically lacking! She would not tell me her name, her supervisors name, the name of the "owner", stating she is not permitted to do so. Really? This does not sound like good business practice to me! So, anyone thinking of ordering product from bulkfoods....use caution! ...read more

Bassett's Health Food has been a life saver to me. The cost effective natural remedies have granted me a level of health I would never have enjoyed without their expertise and warm cordiality. Mrs. Pat Bassett proved to be in the know on many things and provided guidance in my health care that literally has prolonged my life. I recommend these fine folks to anybody who is serious about health care. Bishop Brian Kennedy, O.S.B. Holy Trinity Celtic Orthodox Church Toledo, Ohio ...read more

Nothing was unique or special about this visit. This was my fourth and last time visiting Bassetts. I called on November 13th to ask if they have Earth's Best Soy Infant Formula in stock, they directed me to Jenny who said she can specially order it and the cost is $32. I call back and inform the young man who had answered to let her know I need her to order the SOY formula. He then calls me back verifies that it is in fact SOY that I wanted, I tell him yes. Then I get a phone call saying it is in. My sister works nearby there at Subway, so I asked her to pick it up from there, told her the price, and she went to pick it up. My sister calls me saying the price is $42.25. Yes, for a $29.99 can of baby formula, which I needed, so I told her to pay for it. I call them directly and tell them that Jenny told me over the phone it would be extra for the Soy, when she clearly could have told me that. I then told her, that I paid 29.99 at Toys' R' Us, and if I had known the formula was 42.25, I'd have never even specially ordered it. She calls me back saying Ms. Bassett said I can bring my receipt back for a refund, I told them No I need the formula for my Sun and I hang up, they then try to call me back, after being rude to my sister, saying look at the sticker, the original price is 49.89, which I KNOW was not, maybe at her store, but I will never again shop there, ever, and with customer service like theirs, I'd advise others to take their business elsewhere as well. ...read more