Top Travel and Lodging Agencies in Sandusky, OH
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Tom's Cruz Limousine
By Susan September 21, 2010
The Limo began smoking after our June wedding, to the point where we didn't feel it was safe to get back in the car. We called a taxi service for our wedding party, thinking I would talk to the owner after our honeymoon and get a refund since the service wasn't provided. The owner was awful and didn't want to refund us any money and said it was perfectly safe to get into a car with smoke POURING from the hood. He yelled at me and fought with me and only after looking up Ohio codes and reading them to him did he realize he had to offer some sort of refund or lose in court. His check was 3 weeks late, and he only offered a partial refund. I would never ever ever do business with this company again. Their website states customer service is their highest priority, but it is clearly not. The limo driver, however, was a really nice guy, but even he didn't make up for this awful experience. ...read more