Top Grocery Stores in Painesville, OH 44077
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Reiders Market
By nancyover June 06, 2017
I worked there 1 day to find, employees telling me not to work her find a job anywhere else, this place is hell. Saw with my own eyes, an employee walking by the big frosting bucket on the floor and stick his finger in to get some frosting. Saw they open pkgs of strawberries, not wash them and cut them up and put them in red sauce and put them on pies. I will never, never buy any bakery item from them ever again. ...read more
Reiders Market
By Anonymous October 06, 2014
Well, I made another visit to Rider's yesterday. I have been shopping there since the day it opened, and it's the same. Most times when I walk out I ask myself why didn't I just drive the extra 10 minutes to Heinens (where I have also been shopping since the late 70s and could count any poor customer service incidents on one hand#. Don't get me wrong, Riders is convenient, has a great meat, wine, deli, and produce department. Their bakery needs a lot of work. Just once I would like to get a fresh loaf of bread in there. The owner doesn't hesitate to reprimand his employees loudly and in front of anyone who may be in the store, then turn around and give a smile to whatever customer is standing and watching. He works harder than anyone I know, but could use some lessons in employee relations -- which if you shop there frequently you will notice the high turnover. Back to the cashiers. Mine yesterday was pretty typical of what I generally get. She and the bagger #yes, they had a bagger yesterday, and he even put my groceries in the cart# had a conversation going on and I was just there. Not once did she look at me, and even with the cash in my hand leaning towards her, she was so involved in her own world she asked my how I was going to pay. She took my money while continuing to talk to the bagger, handed me my change, and immediately started ringing the next order while the bagger was finishing mine and #believe it or not# putting my bags in my cart. No thank you, no warmth, no "we appreciate your business," and no reason to make me feel like going back again #but of course I will#. Doesn't she #and the many others that exhibit the same behavior# understand that the customer is why they are there in the first place? While I am at it, the where did the practice of bagging the groceries and leaving them sit on the counter start. I cannot tell you how many times my husband and I have left something on the counter and had to go back, or picked up the next customers bag because as soon as the cashier gives us our money, she/he starts the next order whether we have our bags off the counter or not. A good does of customer service training could certainly help this store. While there are some very good employees there, its not because of their training, it's because of who they are, for the most part I walk out frustrated which comes mostly from my bad experience at the check out. ...read more
Reiders Market
By Anonymous October 03, 2014
Ask any employee that does or has worked at reider's...the owner wears plastic gloves while working in the meat department, walks into bathroom while still wearing the gloves, uses the facilities and walks out still wearing the gloves.... and yes, back to the meat department. No thanks, after hearing that, he lost my business. ...read more
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