I have been satisfied with their service department. Their prices and performance have exceeded my expectations. Granted, my expectations are extremely low regarding automobile service. ...read more

I've had several poor experiences with the service departments at the other two VW dealerships in Columbus (see my review of MAG), so my expectations were not high when I first went to Byers. But what I found here is pretty much the opposite of everything at MAG. Where I was treated like an inferior at MAG (probably because I have Volkswagens and not Porsches), I was treated like gold at Byers. The waiting room at MAG is tiny and claustrophobic; the one at Byers is wide open and comfortable (good coffee, too). People at MAG were brusque; people at Byers are exceedingly friendly. MAG made promises and didn't deliver on them; Byers delivers and then some. I paid through the nose at MAG; Byers' bills are less than expected. MAG requires you to navigate a maze of access roads; Byers is easy to get to. \t\n\t\nI could go on. After my disappointment in MAG (and to a lesser extent, Hatfield), I swore off VW service for a long time, but Byers has changed my mind. Nice job, guys. ...read more

They are very friendly and patient here. They answered all of my questions and walked with me and helped me browse to find a car. I felt that they were actually helpful and that I made the right choice. ...read more