I am very fustrated and dis-satisfied with Med-mart customer service. I purchased a stair lift.. When , in three months, the chair became inoperable Dave Mason (supposedly service manager) ingored my calls. It wasn't until calls to his secretary and other Med-Mart employees did a repair man come to my home. The repairman was quite candid and told me it was not installed properly and needed to be reinstalled. Weeks later and phone calls to Dave Mason's ""un""answering machine; he still ignores me . I guess professional courtesy is unknown to Dave Mason. ...read more

before I could submit this I had to give a rating... that 1 star is a big big lie... more like minus000000000000 I have bought an extra heavy duty scooter and lift for my van and a walker,several other walking aid items, plus the stair lift.....it is a long long story but after 6/8 or more phone calls and stood up no show appointments and at last a very very late show up from the time promised appointments for pair of batteries for my stair lift. I am dissatisified FORMER customer... I had people standing by to install the batteries each time of the3 late or no show appointments...you would think that in order to keep good will or save a customer they would offer to install the batteries OH NO>>>>$69. per 1/2 hour take it or leave it... Dave Mason/Queen City Med Mart has the worst customer service of ANY company I have ever delt with... I am a 76 yr old widow and depend on others to help with things out of my ability. They have gotten the last $$$ I will ever spend on assisted mobility products. Liz Stegman Lebanon Ohio ...read more

Jeff is a cool guy & a great mech. As long as he is open to the public, I'll never go anywhere else... ...read more