Top Home and Garden Services in Newark, NY 14513
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Marshall Windows & Doors
By Anonymous September 03, 2014
Dear Adam, Your crew is finishing up the roofing work this morning and I wanted to express a few thoughts while they're still fresh in my mind. My home was built in 1861 and when we first spoke about roof replacement, I had grave reservations about how certain problems would be handled. There was restricted access to some areas due to large trees. Additionally, some roof portions were original, complete with wood rot, infiltration, moss and other issues. These were significant concerns. Indeed, one roof surface (as seen in one of the "before" photos) looked more like something found on a Hobbit house. It was about as bad as it gets. I got two other quotes, yours was the lowest, but the main reason I went with Marshall was the fact that during our on-site assessment, it became clear to me that I was dealing with a superior, well-managed organization. Whereas the other firms were focused on "the job," you were focused on "doing it right." You answered all of my questions and your ability to produce a comprehensive and readable quote in minutes cinched the deal. Still, I was skeptical that all would proceed smoothly and in budget. I need not have worried. Your crew performed a virtual miracle in 2 days (the other roofers said 3-5 days). Your choice of materials was superior, all professionally delivered on-site the night before. Your crew was well-equipped and they showed themselves to be hard workers, yet personable and conscientious. I was especially impressed by the ability of your foreman ("Fred") to make good architectural decisions. Portions of the structure of one roof had disintegrated and the remainder was problematic. He had to decide on the spot how to handle multiple problems correctly and professionally -- and he did! He addressed issues that I wasn't even aware of, and did it all in record time. To put it simply, Marshall Exteriors has far exceeded my expectations. Your crew demonstrated outstanding attention to detail, they were all safety conscious, they were aware of surroundings and communicated well. They regularly asked for guidance from me when preferences and dispositions arose, which I greatly appreciated. To top it off, they performed a spotless cleanup and a few impressions in the grass are the only evidence they had been there at all. I don't think it gets any better than this. Siding and windows are next and there is no doubt in my mind as to who will be doing the work. I commend you for the quality and professionalism of your organization and I look forward to working with you in the future. Sincerely, Thomas A. Sawyer 3285 State Route 88 North Newark, NY 14513 ...read more
Marshall Windows & Doors
By Ron Guido September 03, 2009
Adam Marshall started off right, he was on time for the house estimate meeting. He reviewed the existing roof in detail. He sat with me and discussd my options, and costs for each option. No pressure salesman, he is the owner and works with customer satisfaction as his main concern, quality products, and both material and installation guarantees. He and his workers showed up on time, protected my house and shrubs. I had my old roof stripped off, no nails in the drive way, they use traps and magnets for clean up. By the end of the day, old roof gone, new protection layer in place and ready for new shingles. Within two days , 4000 sq. ft of new roof was installed, new flashings, drip edges, no mistakes, no re-work. All installed per manufacture's details for quality work. The price was fair, work quality great, and workers were all professionals. I was so impressed, Marshalls is now working on new Vinyl siding. Even the neighbors commented on how great the house looks. Thanks Adam ...read more
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