By Pinkstar September 05, 2013
purchased an extended warranty from bestbuy for fridge, eventually needed repair because the icemaker was'nt working.They sent eastside repair.When the service guy came, he was not familiar with my fridge.I even assisted him in trying to take off the icemaker.The box would'nt come off so he had no clue what to do.He left and said he will get back to me.That never happened.I followed up numerous times over course of 4 wks b/c they'd NEVER return my calls.final straw was when secretary told me they'd have an answer later that day and someone would call.nobody called.I had been EXTREMELY patient with these people.When i called and asked to speak to manager, moron of a secretary wouldnt let me and hung up on me after saying she can't understand why I was angry. I spent 2hrs on the phone w/ bestbuy, eventually I got transferred to manager who said that they should've repaired it w/in 2wks.Due to eastside's incompetence/unprofessionalism, the bestbuy manager of repairs gave me a new fridge. ...read more
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