By ttttttttt July 01, 2016
Called 06/30 morning for central a/c repair service. I ASKED and VERIFIED if it is possible for technician to come IN TIME TO FINISH THE WORK, BEFORE 4pm as I had to leave the house at the time. "NO PROBLEM, We'll get someone in there DEFINITELY before that". I get a call from technician at 3:15pm I asked him if he could be done by 4pm, he says “ABSOLUTELY NOT. Diagnostic alone would take more then 30min” I call the service manager and set up another appointment for next day 7/1. Told him my availability is between 1pm to 5:30pm. I SPECIFICALLY asked him if this will present a problem. "NO IT WILL NOT BE A PROBLEM AT ALL!!" "Tech is working until 4:30pm so we DEFINITELY will not have problem, we will have tech in between those time." on 7/1 11:45am, I get a call. We are on the road and trying to finish up the last of the appointment. We are NOT at home yet. the lady on the other line start yelling at me. "well, you are the last on the list for today's work, and technician needs to come in NOW, would you be available?" I tell her no, we are not even home yet, and she says. "well, then we have to reschedule you to another day". I Explained I had SPECIFICALLY asked if my schedule would cause a problem, and I was told "NO PROBLEM". The lady yelled " Well, we can't have technicians just waiting around, we can't do this....THIS is THE reason why we don't do SPECIFIED appointment, we cant let technicians sit around doing nothing" First of all, it isn't a specified appointment. it was a RANGE of time that spanned half a day!!! and I had REPEATEDLY asked, if it would cause a problem. To which answer I received each time was “NO PROBLEM”. I had very HIGH hopes for ADAM's Heating and Cooling. But I can't deal with a company that 1) can't keep a appointment promises that they re-assured on multiple occasions as “NO PROBLEM” 2) makes customer feel like the problem is on our side, when in fact, company is the one failing to live up to their own words IF they can't keep the simple scheduling promise, I can't imagine HOW they can live up to any other promises of quality of their work. For a complete run around they gave me for simple scheduling, and service rep calling me and yelling at me for THEIR mistake, they get 1 star. Additionally on rates: Service manager Bill said “...IF problem is solved within ½ hours, we'll not charge you a cent over $109” The technician I spoke to said “Diagnostic alone would take MORE THEN ½ hours” Service manager isn't lying in his statement, true, but draw your own conclusion about what the tech said and what it means. ...read more
By sylviek January 22, 2013
thank you for coming soon after call and for a job well done! ...read more
By Ted E Bear at Citysearch November 10, 2011
Recently our kitchen sink stopped up and we needed to get it open right away. Our plumber suggested we call Roto-Rooter, which we did. The operator told us someone would be at our home around 7 p.m. and lo and behold Keith (208) came. He was fantastic. Keith worked and worked until he located the area of the clog. He cleaned the pipe and was on his way! What a nice personable young man he was--very positive and had only good things to say about his job and the company. Best service we've had in a long time!! ...read more
Many people have baseboard or wall heaters that are used as primary heat sources or as add-ons for heat in certain rooms of their homes. They are both economical and very easy to use. Should one become damaged or just go out you can repair it yourself with little or no effort without having to replace... ...read more
Many people at some point in their lives have used a humidifier, but many people do not have whole house humidifiers. Whole house humidifiers are used to regulate the moisture in the air for a number of reasons. For people with respiratory problems, for example, a humidifier can make all the differenc... ...read more
