I hate to have to do this but really want to share with all of you. We really have the worst service from this rep, NORA POBLADOR. She's very rude and doesn't care what's goin on with our case. I'm pretty sad with the way she treats my family. We ended up got denied because of her slow work. ... We called the office and doesn't seem the manager even care or concern about our problem.. ...read more

I have had my account with Weststar for a number of years, but had stopped using it on a regular basis until recently. Big mistake. I was signed up for "over-draft protection" without my knowledge. I was out one day, and decided to use my debit card for fast food. I thought I would have enough on my card to pay for it, but thought that if I didn't, it would be "refused", and I would pay cash. When my order at the counter was processed, I assumed that I had the money in the account. Little did I know that I over-drew my acount by $2.00, which the bank covered, and then proceded to hit my account for $38.00 more for the over-draft. I spoke with customer service at the bank, and explained my annoyance that I was signed up for this "protection" without my knowledge, and she said it could be reversed once, and then was called back and let know that her manager refused to reverse the charge. When I spoke directly to the manager, I was told that "the bank has bills to pay". Well they can pay them by charging other customers this rediculous fee...i'll have no part of it anymore. ...read more

Be careful! They must have had to lay a bunch of people off in their payment processing dept. We have had them calling us for the last 8 months or so regarding our car payment being late. The payments have been paid on time, but they have not processed the payment on their end. We have resorted to going into the bank to make the payment every month so that we have a receipt to reference when they call. Today a man from Weststar called and asked if the payment had been made for last month . I said I would have to ask my husband, as I didn't have the information. He said,"Don't you two ever talk? Are you getting a divorce?" Excuse me?? Rude, Rude,Rude. The payment was made, on time, two weeks ago. And, no, we don't discuss who paid what when as a matter of our general conversation. We always pay our bills on time, we don't have to discuss it. ...read more