By Catherine112 September 09, 2016
The team here really knows how to make things easy for you! ...read more
By KeithW5055 May 27, 2016
I really enjoy working with them. They're always friendly and very understanding. ...read more
By JameCraigy December 21, 2015
The staff at CBF Services is very professional in every aspect of their work. It doesn't matter what staff member I deal with, I know they will be very helpful and friendly. ...read more
Mortgage servicers get betterBy Polyana da Costa · Bankrate.comMonday, August 4, 2014Posted: 7 am ET3inShareEmailHomeowners seem to be growing a bit more satisfied with the service they get from the companies that collect their mortgage payments every month, according to a study released this week.J.D. Power conducted a study measuring consumer satisfaction with mortgage servicers in four factors: Billing and payment process, escrow account administration, website and phone contact.On a 1,000 point-scale, overall satisfaction was 754 in this year's survey, up from 733 in 2013.Why are customers happier?"I think the servicers are doing a better job from the customers' perspective," says Craig Martin, director of the mortgage practice at J.D. Power.The general state of the mortgage market -- including low mortgage rates and the fact that many borrowers were able to refinance their mortgages to lower their payments -- probably have contributed to improvement in satisfaction, he says.Lenders and mortgage servicers have also invested in technology, improved their mobile websites and apps and made it easier for consumers to get answers, Martin says."The largest improvement came in phone sector, getting a live contact over the phone," he adds.Surprisingly, satisfaction improved the most among borrowers who are behind on their mortgage payments or concerned about keeping up with their payments. The survey shows satisfaction among "risk-consumers" increased 42 points from last year to 703.Why have servicers gotten better?Mortgage servicers have been under pressure by new mortgage servicing rules and court settlements that together require lenders to do a better job of communicating with borrowers, especially those in default.That may have contributed to some of the improvement seen in this year's survey but that's not all, Martin says. The need to compete for new business and to attract borrowers has also encouraged the mortgage industry as a whole to improve standards and customer service.The rankingsThese were the top five servicers in consumer satisfaction, according to the J.D. Powers survey:Quicken LoansChaseRegions MortgageWells FargoBB&T;These servicers ranked the worst among the 20 servicers included in the study:Green Tree ServicingNationstar MortgageOcwen Loan ServicingCentral Mortgage CompanyEverhome MortagePlease tell us about your experience with your mortgage servicer. Are you happier with the service?Follow me on Twitter @Polyanad.Read more: http://www.bankrate.com/financing/mortgages/mortgage-servicers-get-better/#ixzz3AxLptlk7 Follow us: @Bankrate on Twitter | Bankrate on Facebook ...read more
By Credit Solutions of New Mexico. LLC August 20, 2014
With Black Friday just five days away, I would like to take this opportunity to remind you to steer clear of retail store credit cards. Of course, more than a few stores you visit on Friday will try to lure you in with big promises of saving 10 percent by applying for retail credit. Just about every major clothing and electronics store has a promotion aimed at getting people to sign up for a store specific credit card. Retail Store Credit Cards will HURT your Wallet and Your Credit. Avoid them at all Cost. Have a Great Thanksgiving! Sincerely, ...read more
By Credit Solutions of New Mexico. LLC November 22, 2011
Thank You! "Happy Veterans Day"to our fellow veterans. We'd like to say a special"thank you"to all the brave men and women who have served and continue to serve our great nation. It's thanks to you that America remains the land of the free because of the brave! ...read more
By Credit Solutions of New Mexico. LLC November 11, 2011
Not being able to pay your creditors due to job loss or other unforeseen circumstances can leave you feeling overwhelmed. Bill collectors will call you at all hours of the day attempting collect. A debt reduction service may be the answer for your situation, but there are scams that you will want to a... ...read more
Making sales these days is highly competitive and if you are not accepting charge and debit cards, you are missing out on sales. There are many different types of processing equipment deals as well as variables in merchant services. Learn how merchant services work and put them to use to make sales yo... ...read more