By Carol Ulrich at Yellowbook March 21, 2011
We are new to Jamestown and went to use the pool at the Gladstone. Approximately 45 minutes after arriving the maintenance man walks in and accuses me of ripping down a sign that said pool closed and asked me if I could read. I explained to him I did not "rip" the sign down and he didn't believe me and again accused me of taking the sign down. I tried to explain that we paid at the front desk to get into the pool area, I can read and did not rip down the sign. I also told him he cannot talk to me in this manner and I wanted to talk to a manager. He only then let me know that he was there to clean up glass in the pool (which he seemed mad that he had to do) and again said I shouldn't have ripped down the sign. When the hotel manager arrived, I was livid. She didn't apologize for the man's behavior or the fact that my kids had been swimming in a pool with glass in it for forty-five minutes. As the maintenance man walked away down the hallway he again said loudly that I ripped the sign down. Then I yelled "I did not rip your sign down". This was very upsetting to the manager- not the maintenance man's actions-but my yelling that I did not rip the sign down. She was only upset with my outrage over the situation and told me I should not act like that in front of my children. Apparently being bullied by her maintenance man in front of my children was fine. She also let me know that nothing would happen to the maintenance man or to her over the situation even if I contacted owner of the hotel and walked away from me. Unbelievable! ...read more
By Anonymous June 18, 2010
recent employer i had to quit for doing a good job.i was told i was to slow.new owner money hungery.i guess money is more important than cleanliness and making customers happy.i wouldnt stay there. ...read more
By Anonymous June 02, 2010
What ever happened to nice clean rooms ...read more
If you are planning to stay at a luxury hotel, you have many options for making reservations. For instance, you can call the hotel directly and schedule your own reservations. You can use a travel agent to book your hotel room, or you can use the Internet and book online. Regardless of the method you ... ...read more
Cabins can be cozy escapes from the pressures of everyday life. The proper use of colors and themes will help set the tone. Additionally, the choices made in determining colors and themes will interact with the setting of the cabin. It is important to ensure that these choices are in harmony with the ... ...read more