By Jane D at Customer Lob January 31, 2014
American Granite & Stone installed my countertops, a vanity top, and a tub deck in my master bathroom. It was so nice to work with this company. The design process went great. Their selection and the quality of the installation were excellent. I really like doing business with them. I would give them an A+ in everything. Just their punctuality could use a little improvement. ...read more
By H B at Customer Lob April 19, 2013
Took time off of work to meet owner (Rob) for templating and he never showed up. Tried calling showroom for two hours, no one answered. Saw him next day and he said he forgot. He was very apologetic and offered to do it right then so I agreed.\t\n\t\nTried emailing him 4 times over the next 3 weeks and only received a reply once.\t\n\t\nWanted to see slab before installation to check color but turned out he forgot to release from distributor. Didn't come in until day before installation was scheduled, which had to be postponed.\t\n\t\nHad installation scheduled for 9am. No sign of them by 11am. Called to find out where they were and was told they'd be at my place within the hour. Showed up 2-1/2 hours later.\t\n\t\nSent crew of two to carry and install a 4'x7' slab. Too heavy for crew to carry up the stairs or set on cabinets so I, the customer, and the building manager had to help do both. Building manager mentioned that most companies send 3 or 4 guys.\t\n\t\nDespite coming out to double check the dimensions the day before installation (which I appreciated) the slab, which had to fit between two walls, was cut too wide. Crew had to roll out onto balcony and grind an 1/8" off each side making a huge mess in the process. Instead of a nice, straight cut I ended up with a scraggly edge. Also, in all my conversations with Rob I said I wanted the edge of the countertop to be flush with the cabinet doors. When the slab was installed it ended up 1/4" shy of the doors. How's that possible. I gave him the exact dimensions and watched him note them on his drawing.\t\n\t\nIn the process of remodeling our condo we've worked with plumbers, electricians, drywall folks, etc. Everyone has shown up when they said they would. The one person that was late called ahead to let me know. Rob seems to be exempt from these courtesies. He struck me as a reasonable and easy person to work with but there's something seriously wrong over there. I highly recommend you look elsewhere. ...read more
By Heather H at Customer Lob November 26, 2012
Placed an order in May 2012. Never received it.\t\nMy contractor needed to move on so I am stuck with a wood counter top. I want my deposit back.\t\nI left voicemail and emailed Rob and no reply.\t\nYes he is friendly but despicable in customer relations when there is a problem. Been there 2x and they were closed, not going again.\t\n\t\nNow it is the end of November 2012 and still not reimbursed. ...read more
Dishware comes in two general categories. Pottery, often called earthenware or stoneware, comes from a coarser grade of clay and fired at a lower temperature. Porcelain, also called china or bone china, comes from a better grade of clay and other materials. It is fired at a higher temperature. Pottery... ...read more
When you eat your daily dinners with your family daily, the thought of setting your table may not come to mind. However, at those special dinners such as Thanksgiving, you may want to have your table to have a formal look and this is when setting your tableware becomes an issue. ...read more