Incident date: 12/03/2015 approximately 6:30 pm. My daughter (a student at Western Carolina University) locked herself out of her car in the Walmart parking lot. We have AT&T roadside assistance, but there was some confusion on AT&T's part of which phone numbers were covered, however, Adam's towing was dispatched on her behalf anyway. She was told she would have to pay 45.00 out of pocket. She then called me to tell me what AT&T had said, so I told her to hang tight, I will fix it. I contacted AT&T and the issue was resolved and she is covered. They then sent a message to the Adam's towing driver who was already in route that it was covered. He then told the representative from AT&T and my daughter, forget it. He wasn't dealing with it..Too much conflicting information. My question is, what difference does it make how you are getting paid? Regardless of the method, insurance or cash, it shouldn't matter. The had spoken with my daughter and knew she was a young female, yet he chose to leave her standed. I understand you have the right to refuse service to anyone at anytime as a business owner, but through no fault of my daughter's, she was left STRANDED by this driver and this company which is the ONLY company within a 45 mile radius. In a college town, how can you ethically and morally do that, especially to a young female? I have AT&T roadside assistance to prevent me from having to worry about my children who attend school 3 1/2 hours away from home. It was a miscommunication with AT&T Roadside assistance which you have the contract with. Rather than leaving her standed in the WalMart parking lot..I honestly would have paid the 45.00 fee, but he didn't even want to be bothered, even though, initially, he was in route. ...read more

I can't say enough about this company. This morning I accidently locked my keys in my car when it was running. It was pouring rain and I had a final exam to get to. I called a local dealership because i didn't know what to do and my information was passed along to Adam's Towing who called me right away. Adam (the owner) was at my house within 20 minutes and was so wonderful. He was very nice and caring and I can't say enough about his company. Thank you so, so much for your prompt and friendly service! (I made it to my final on time, too!) :) ...read more

Adam's towing came and pulled me out of a ditch off a mountainous gravel road and a rainy day. The operator was prompt, cheerful and efficient. I would recommend them completely. ...read more