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Why Cheaper May Not Be Better - Selecting a Home Care Provider
Choosing Care for your Loved One Selecting a caregiver is often one of the most difficult choices you may need to make for your ailing loved one. Home care is one of the best ways to help your senior loved one maintain their independence and increase their comfort level. Choosing non-medical in-home care also provides you with peace of mind, knowing that your loved one is safe and happy while you are away. Though you may know the types of service offered in the home care industry, it is important that you choose the best quality care possible for you and your beloved family member. At Synergy Homecare, we want you to know your options when it comes to home care. Between well- established home care companies and independent caregivers, you may wonder about the best care solution for you. 3 Types of Home Care In North Carolina, there are three types of home care available to you; each with its own benefits and drawbacks. You can choose from franchise home care providers, local home care providers and independent caregivers. Be sure to compare these types of home care to your needs before making a final choice. Franchise homecare provider- Owned and operated by a local resident who chooses to purchase the rights to use the name (brand) and processes associated with a larger company (franchisor). The franchise home care provider generally has the best operational processes and marketing literature because its corporate office spends their time and resources developing and finding processes that improve the overall efficiency of the business allowing them to optimize profitability and their chances for long term success. Local (independent) home care provider- Owned and operated by local residents, but they own the brand and all the processes used to operate the business. These processes are often created from scratch and the owners of these businesses have to spend a significant amount of time and effort creating their own operating procedures, marketing literature, systems, training programs, and strategies. Ultimately their success is dependent on their ability to develop and run an efficient business. Independent Caregiver- Local individuals who may or may not have completed a Certified Nurse's Aide program (but not required) or other nursing program and often provide care to a small number of clients on an individual basis. They have to lowest cost structure as they do not have extensive operating costs associated with a home care agency and are not regulated by their state licensing agency. They often run a streamline operation and generally are paid directly and do not have liability insurance, systems, or marketing literature. Comparing Care This table will help you to see the differences between each type of home care. Franchise Home Care Provider Local (Independent) Home Care Provider Independent Caregiver State License Must be licensed by the Department of Health and Human Services Must be licensed by the Department of Health and Human Services No licensing requirement CPR Required by law Required by law No requirement TB Testing Required by law Required by law No requirement RN overseeing all Personal Care Required by law Required by law No requirement Background Checks Required by law Required by law No requirement Reference Checks Required Required No requirement Bonded and Insured Required by law Required by law No requirement Workman Compensation Required Required No requirement Caregivers Employees Employees Independent Contractors Orientation Required by law Required by law No requirement Caregiver No-shows / Late Often use automated systems (i.e. Telephony) to track caregiver arrival. – Back-up caregivers are usually available in the case of sickness Counts on the client to notify them if a caregiver is late or no-shows – Back-up caregivers may be available in the case of sickness No back-up is usually available – Family must address directly with caregiver Billing Billing is usually generated on a weekly basis using a standardized process Billing is usually generated on a weekly basis As agreed upon with caregiver Quarterly Quality Reviews Required by law Required by law No requirement – Self monitored Cost Often competitive with local home care providers Often competitive with local franchise home care providers Often a few dollars cheaper than licensed home care providers Accept Medicaid Maybe Maybe No Accept Long Term Care Insurance Maybe Maybe No Table 1 – Comparison of 3 Caregiver Options To ensure the consistent quality of home care services, all home care companies are held to state-wide requirements. These regulations protect families who use home care from negligent caregivers. While franchise home care providers and local home care providers are regulated and have a number of laws and regulations to follow, independent caregivers are not obligated to follow North Carolina regulations. Five Questions to Ask About HomeCare ·Will I be the main employer of this caregiver? (Will I be responsible for their taxes, insurance, business fees, worker's compensation, etc?) ·What if my caregiver does not show up for work? ·What happens if something goes missing from my home? Is my caregiver insured or bonded? ·Is my caregiver supervised by a Registered Nurse or someone who oversees care 24 hours a day and is available to answer questions and address complaints? ·What do I do when I do not like my caregiver? How complicated is the caregiver screening and selection process? You deserve reliable, high-quality care that attends to your every need. At Synergy HomeCare, we want to make sure that you are well cared for, no matter what type of care you choose. Carefully evaluate each care option, and choose the company or caregiver that best fits you and your care requirements. Contact Jamie Canelas Owner / President Synergy HomeCare of the Triangle 8801 Fast Park Dr. Suite 211 Raleigh, NC 27617 (919) 786-5052 canelasj@shctriangle.com ...read more
By SYNERGY HomeCare November 26, 2010
Why Choose Synergy HomeCare of the Triangle
Our Vision To be the premier provider of home care services by always striving to offer the highest quality of life and independence that is attainable to our clients. Our success starts by treating each of our clients with the dignity and respect they deserve. Our Staff – Over 50 years experience in healthcare Carol Canelas RN BSN MA– Agency Director – Carol brings 35 years of healthcare experience including 25 years with the Veterans Administration. Carol's experience includes both staff and charge nursing and culminated as the Associate Chief of Nursing Education and Assistant Chief of Nursing Services with the Veterans Administration. Carol's specialties include nursing education, nursing administration, spinal cord injury, and rehabilitation. Jamie Canelas MBA– Owner / President – Jamie brings 20 years experience in Operations Management including 13 years experience in medical device and bio-pharmaceuticals. Jamie's specialties include contract negotiations, operational excellence, and supply chain excellence. Jason Bell– Community Relations Representative – Jason brings 6 years experience in Business Development specifically in the healthcare, staffing, CRO, and pharmaceutical industries. Our Caregivers—the "heart" of our careTEAM We do not hire just anyone, we only hire the best Our caregivers are well-groomed, caring, compassionate, committed, dependable and honest. Our caregivers are hired only after a strenuous selection process that includes reference checks, national background checks, multiple interviews, and a comprehensive training program. We pride ourselves on hiring the best caregivers in the industry. We will find the right fit We meticulously match a caregiver to you based on your personal wants and needs. Do you need someone to be able to transport you to doctor appointments or to the shopping mall? We will be sure to send you a caregiver that can do those things. Do you want a caregiver that loves to be around your pets? We will send you an animal lover. We strive to have the best caregiver to suit your requests. What Makes Us Different Telephony- Notifies us when a caregiver is late or does not show up allowing us to immediately correct the situation and insure that care is provided as agreed. Lifetime Learning– Provides our caregivers with 63 hours of professional instructions focused on all areas of care. As an added bonus Synergy Homecare offers Complimentary Family Caregiver Training– Our clients are provided access to 8 hours of on-line learning materials developed by national education specialists. No Minimums– Synergy HomeCare of the Triangle does not have a minimum hour requirement allowing you to get only the care you require. Our Services Our servicesinclude but are not limited to- Companionship, Personal Care, Light Housekeeping, Meal Prep., Medication Reminders, Transportation, and Respite Care. Payments acceptedinclude -Private Pay, Medicaid, Long Term Care Insurance, Veterans Aid and Attendant benefit, and Workman Compensation ...read more
By SYNERGY HomeCare November 13, 2010
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