By couriernew at Citysearch October 20, 2011
I went to this branch on my lunch break to close out my bank account, which I have had with BoA for 15 years. My account with them has been compromised by fraudulent charges several times and their customer service has been unhelpful, so I was ready to move on.\t\n\t\nI was told by the teller that he couldn't close my account for me, and that the person who could was on lunch break. When would she be back? He had no idea. They were apparently 'understaffed'. There was someone else on staff who could help me, but he was busy with a customer, and had another one waiting after that. (I did not actually see anyone in the waiting area, hmm).\t\n\t\nSuddenly, the person who could help me came back from lunch, and the teller then told me, "The person is back from lunch, but there are a couple of people waiting to see her before you can see her, so..." Basically, they did not want to help me. They wanted me gone.\t\n\t\nFinally I had to drive up the road 10 minutes to go to ANOTHER BoA branch and close my account. The lady at that branch said that what had happened at the first branch was 'unacceptable'. I completely agreed.\t\n\t\nBank of America, this is why everyone is leaving you for credit unions. I did, and I'll never, ever look back. I hope this branch closes soon.\t\n ...read more
By ncnative5 at Citysearch March 08, 2011
I recently joined Capital Bank because they have one of the highest interest rates on a checking account in the country: a whopping 4%! The staff at the Glenwood location is nice. The only thing I would change at this bank is to make electronic fund transfers available online. As of now, if you want to transfer funds from Capital to another institution, you have to call it in over the phone like a wire transfer. This will probably be a 5 star bank in the future as I accumulate more time doing business here and as long as the interest rates stay high. ...read more
By hnb179 at Citysearch August 19, 2010
I recently went through the drive-through at this location to deposit my paychecks with my three dogs in the car. When they sent my card and receipt back through the tube, there were three milkbones in it. Someone in there is paying attention. ;) ...read more
When the economy tanked in the early 2000s most people began to worry about the state of their bank's health. At the present time, however, banks are beginning to stabilize and hire more workers as they iron out the remaining wrinkles in their business. Those interested in banking should have a wide r... ...read more
Banks and credit unions have been in the news a lot lately for many reasons. This has led many people to wonder if there are any difference between a bank and a credit union and have started to compare banks with credit unions. The two has similarities, but then they also have many differences as well... ...read more