By dandi121 March 22, 2016
i have several of their cameras, every week aprx i have a different issue with a different camera. save the money go for a better one like sensera. i regret i bought them. Wouldn't recommend them. ...read more
By RobRoberts February 11, 2016
The owner of this business, (Mr. Jon Solaka, also known as Jon Lewis) is a crook. He is a dishonest business owner and will dupe you in a minute! He is untrustworthy. He is a crook! He cheats the IRS. He sells and buys stolen goods and he also does drugs both in, and out of his store front and the surrounding. Mr. Solaka does not only make and sell, cell phone screens.! He also makes, and sells the drug (wax). Mr. Solaka sells this drug and smokes this drug ...read more
By DickJohnson December 29, 2015
Same issue here as others have noted using this guy. These guys size up jobs and make up prices depending on the house he works at. A total crook. DO not use this guy. I complained to Thumbtack about this scammer. Here is what I wrote them.Hi. I used your service twice in the last week. The first was to hire a chef. He comes in on 12/25/15 so we have yet to evaluate the quality of his service. I relied on you guys a second time for a tv installer. I called several and one, who was a bit more costly, said he could come the next day. I said ok. He quoted $399. High but not outrageous. David Vega came in with a helper from DKR Audio & Video. Easy job. Straight mount and plug in. When he finishes, he claims "it was lot more work" (all of 45 minutes) and demand $600 for his efforts. A total ripoff. This crook does not belong on your site. I am the customer who relies on you. When you vet a service, you ned to do a better job. I will avoid you in the future due to this scammer who impacts your integrity. Yup, this guy changed me $600 for 45 minute wall mount. ...read more
IT Help Desk Services and Support IT Help Desk Services and Support are more popularly being Outsourced across all industries, both public and private. Across the United States and Canada, Universities, Colleges, and Private sectors are realizing that outsourcing their internal IT Help Desk needs has many benefits, and no greater benefit than the cost savings associated with making the change. Like any other service, if an IT Help Desk is not something you specialize in, it can be cost prohibitive to hire and train the staff you need to support your end users. In addition, it can create much capital expense to the business to purchase and maintain the tools needed to run the desk effectively. Many organizations have moved to an operating expense model by outsourcing their IT Help Desk while allowing the internal IT Staff to focus on the management of the outsourced company. Outsourcing IT Help Desk Services Across North America When it comes to answering technical calls, you want the peace of mind knowing the call agents supporting your end users possess the knowledge of best practices with helpdesk etiquette, problem solving, and customer service that supports your organization and its goals. You do not want the burden of constant training and dealing with turnover as it relates to keeping your staff connected. HDI Certification is imperative when searching for an outsourced help desk provider. Simple technical tasks like resetting passwords or offering Windows based help desk support can turn bad quickly with an untrained agent. Buchanan is the proud recipient of the 2018 HDI Certified Pinnacle of Excellence award, which means our entire team, including management, directors, and the entire support team is HDI Certified, offering the highest level of customers service you can find on the market today. Like Buchanan Technologies, many organizations have different offerings to meet the needs of the customer. Buchanan’s solutions include an after-hours only, a weekend only, or a 24/7 x 365 day a year solution with service level agreements that calls will be answered and dealt with accordingly. In addition, you will also want a provider that either has an in-house ticketing tool or will use your organization’s ticketing tool. Using the provider’s tool will save you the capital expense as discussed above, but many organizations will offer both options. Outsourcing IT Help Desk Services for Universities With a global reach and a primary focus on North America, Buchanan’s Help Desk services are currently being utilized by higher education facilities in Ontario, Canada as well as public sector industries that include aerospace, automotive, manufacturing, and architectural firms in Texas, Oklahoma, Kansas, North Carolina, Louisiana, and Arkansas just to name a few. Universities and Colleges are the highest trending sector that have come to understand how efficient outsourcing IT Help Desk Services truly are. They understand in today’s ever fast changing IT realm rules, guidelines, and capabilities change all the time. Maintaining a highly skilled department that can navigate a campuses current needs while training and planning for future needs to maintain an efficient and effective campus or department is challenging and costly. Buchanan Technologies understands that outsourcing your IT Help Desk needs can be scary. We believe choosing qualified businesses like ourselves is essential in having an easy transition, ensuring you truly have 24/7 support and a team that is always looking to the future. Buchanan Technologies invites you to look over one of our recent case studies and get personal referrals from our existing client base and connect with our team and let us walk you through what it means to operate as a worry-free industry when it comes to your IT Help Desk needs. ...read more
By Buchanan Technologies March 01, 2019
Experienced Cabling Provider Are you a V.P. of Operations, Real Estate V.P., or Logistics Director and have the challenge of finding qualified, stable, and professional data and network companies for your office or branch openings, closings, and relocations? Can you benefit by having one provider to be your technical hands and feet at multiple locations and provide needed updates, while handling everything under one invoice? And are you in need of cabling services that are designed to not only meet your needs but improve the speed at which your company operates? If you answered yes, you may benefit from a cabling provider that is experienced in nationwide rollouts and on-site cabling support. Benefits of Utilizing an Outside Vendor for your Cabling Needs There are several benefits to utilizing an outside vendor for your cabling needs. Your local team can probably handle the tasks, but should they be doing other things to run the business instead? Many times, a nationwide provider has local technicians that handle rollouts or local wireless setups in multiple locations simultaneously, helping you stay on budget and on schedule, while allowing your technical team to focus on running the business. The team puts together a roll out plan, working with you, that determines timing, budget, expectations and quality. They become your partner for large expansions and provide details of set up, installs and any updates required, while allowing your internal IT team to be focused on setting up the connectivity, testing and incorporating the new locations into the business processes. Why Use Cabling Services? As you are aware, proper cabling is crucial for office productivity. Improper cable setup can impact profits, daily operations, and customer satisfaction. It can impact wireless performance, file sharing speeds, create connectivity and reporting issues to other locations, and affect response times to customers. For rapidly growing companies, every new office presents a new cabling challenge. Working with your technology team to ensure your IT infrastructure is properly set up will work wonders for reducing delay times and overall stress for your expansion team. Every growing business eventually opens new offices or large warehouses, and each of those new locations needs to be managed. New warehouse acquisitions, new mergers, and new building acquisitions all require organized connectivity to function properly. However, on-site IT technicians may not be qualified to handle such a task, thus needing some outside help. What to Expect from a Cabling Provider While the name of cabling itself may seem self-explanatory, there is much more to it than just organizing the cables and wires for your connection needs. A cabling provider has technicians on staff that have the knowledge needed to assist with installing new networks, office infrastructure updates, office turn ups/downs, and more. This saves much time in recruiting, hiring, ordering supplies, signing legal documents and managing multiple teams, and assures safety and compliance. At Buchanan, we see a range of jobs from large national warehouse setups that require multiple technicians to smaller regional offices that require smaller levels of support to install, replace or repair existing cabling. Our Services Include: Vetted and qualified technicians Project management with regular updates to the client Procurement and guarantee of quality materials used during installs Cabling installation that meets all state and local compliance codes The Value Includes: Save internal travel costs and time No volume fees No volume commitments Why Use Buchanan’s Cabling Services? Buchanan offers cabling services on a national level. We have an existing team of technicians throughout the United States and Canada to help you with office openings, closings, relocations, and more. This service works wonders for clients with a rapidly growing business. We’ve handled large warehouse setups for growing logistics companies, multiple dealer set-ups for a major automotive dealer group and turn up and turn down for a fast moving mortgage company, just to name a few. We’ve been able to reduce travel costs and provide a holistic solution where our team manages the project and allows the client to improve response times, reduce downtime, and deliver higher quality work across multiple locations. Even if your needs are as simple as a wireless connectivity install in a few small offices, we will ensure each install goes smoothly and your business sees the benefits on a daily basis. No matter how simple or complex your needs may be, our technicians are trained to handle it. contact us today to learn more. ...read more
By Buchanan Technologies March 01, 2019
IT Resources with Cloud Expertise The most recent State of the Cloud Survey concludes that the lack of Cloud expertise and resources is now the number one concern for businesses with the majority of their workloads located in the Cloud, or for those businesses looking to migrate to the Cloud. As Cloud migrations continue to pick up pace, it seems clear that the need for IT resources with Cloud expertise and knowledge will be required. How We Can Help You with Cloud-based Workflow At Buchanan, we have witnessed a significant rise in the number of businesses moving to a SharePoint Online environment or rolling out a complete Office 365 workflow. This not only saves costs in the long run, but it̢۪s quite frankly where the technology market is moving. We help customers with both IBM and Microsoft solutions, and we understand that moving to a Cloud-based workflow is only the beginning of the journey, and that finding IT staff to manage the new workflow is crucial to the ongoing success of the organization. We have conversations with customers everyday about their workloads and cloud adoption for infrastructure, storage, and applications. We have witnessed a significant rise in the number of businesses moving to a SharePoint Online environment and rolling out a complete Office 365 workflow. We understand that moving to a Cloud-based workflow is only the beginning of the journey, and that finding IT staff to manage the new workflow is crucial to the ongoing success of the organization. Some organizations want need technical help, others need a full solution. One of the great things about our line of services is that we offer a complete end-to-end solutions that include Buchanan completing a portion of what they need, or managing the entire move. Our offerings are diverse: A Cloud readiness assessment of your organization so that we can determine the best way to migrate existing technologies to a Cloud-based workflow. A complete Cloud migration strategy that includes a Buchanan Project Manager while identifying solutions for all critical applications and data. Contract-to-hire services where we identify the right SME (Subject Matter Expert) that can come into your organization and hit the ground running. Contract services where we will provide experienced and qualified IT professionals and SMEs for a specified length of time to help with your Cloud management and technical needs. Direct hire services where we leverage our experience and contacts in the IT world to find IT experts and SMEs that can be hired by your organization. The amount of talent and expertise you need can be overwhelming. You may need Solution Architects, Business Consultants, Migration Specialists, Developers, Designers, Project Managers, or all of the above. You need to start with the Cloud readiness assessment and decide what experience you have in house and what you may need to outsource. Buchanan offers a complete solution that includes project management, contract services, contract-to-hire services, and direct hire services. Let our experience help you get the most out of your new Cloud workflow so that you can get on with the job of doing business! Contact us today to find out how we can help your organization with IT talent needs. ...read more
By Buchanan Technologies March 01, 2019
When you have a problem with your Windows computer, you will need to contact the Microsoft support center. However, many people are unsure of how to reach support or what information will be required. Fortunately, the steps for reaching technical support are simple. Follow this guide to ensure that yo... ...read more
Like any other business, remote IT support requires a method for charging customers for services completed. However, many people who are starting their own remote IT support company may not be familiar with the best methods for customer billing. Fortunately, there are several different possible billin... ...read more
