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Reviews from Insider Pages
Be Careful
I recently stopped at the BMW lot on Sunday night about 9 pm and browsed a few cars for only about 15 to 20 minutes and returned back to my car to find that my window was broken and my bags were stolen from the car. Security never came out. The police arrived and told me that there have been many reports and it seemed to be an inside job. Well I found out by talking to a friend a day later that the same thing happened to someone she knew. Do not leave any belongings in your car while at the BMW lot on SW freeway in Houston,TX because this is some type of scam going on at their lot. They will break the window and steal any bags or purses seen after you walk away from your car within minutes.
By t r. at Insider Pages September 19, 2006One pissed off client!!!
I wish I would have read these comments before I dealt with these people too . Not only David but this no body who thinks she owns the BMW dealership named Deborah. What a joke! If the sales people would have been as rude as these two along with other clerks their I would have never purchased my car. A NIGHTMARE!!! If I could get away with slaping these two I would but Krama is better I only hope they never feel they way they have made us feel.WARNING TO ALL : DO NOT DEAL WITH MOMENTUM unless you want to be treated like a child
By l s. at Insider Pages October 20, 2008Momentum BMW striving for mediocrity
This is one place that does not have there act together! I used there special system to set up a service appointment, came at the time they specifically had for me four days after my first call. They told me they were really backed up and that they would not be able to get to my car for a week! But I had to leave it there to keep it in line. This was for just a simple trim repair that was falling off, and putting new tabs on the sun roof cover which can take a couple of hours. A week later when I get the car back my hood is all scratched up from where they sat something on it. The area around sunroof has fingerprint smudges all over it. The trim around the door is still falling off. Even though the dirt was still on the hood that caused the scratches the service advisor would not take responsiblity for the poor work that was done. It was just pitiful. So now my car is at Advantage BMW to get the trim repaired. The funny thing is they are going to have my car back to me the same day!!!!! PROS: Location was close to me, pretty dealership CONS: Poor service, lack of care, not correcting the problem
By Robert P. at Insider Pages April 14, 2006poorly managed
My husband and I participated in the CARS Program w/Momentum Mini-we live 4 hrs away from the dealership, drove through torrential rain and construction areas, making it there as quickly as possible per the request of the sales person.When we arrived we ended up having to wait for approximately 2 hours for them to get everything in order-this is all understandable the CARS program was huge business.unfortunately they had my husband sign one of the verification forms in the wrong place for the cars program almost 2 months later contacted us requesting this form be signed saying they would send this through fed ex w/return envelope.all they sent was the form-no accompanying certifications or attachments explaining what we were signing and we were treated as unreasonable when we requested the certifications and attachments be forwarded to us so my husband understood what he was signing.right-never sign anything blindly-especially w/car dealers.they also contacted my husbands corporate office where he has never worked out of when they had valid contact information for both of us-don't appreciate that.then when we finally were able to speak w/our sales rep she basically threatened us saying if we didn't sign the form we would be responsible for the $4500.never said we wouldn't sign-just wanted to know what we were signing.the paperowrk was supposed to be at my fax in the a.m and of course was not here-called to request the information again at which time the sales rep said they have to get their paperwork into the government under deadline and if we didn't get to it we would be responsible for the 4500.fax finally sent-a whole 2 pages wow that must have been tough.this was the dealerships responsibility to ensure all forms were signed appropriately at time of closing-plan to contact an attorney to be on the safe side-they have no integrity.
By heather b. at Insider Pages September 17, 2009HORRIBLE Service Department!
The WORST service I have ever experienced!!! Took my car in three times for the same problem (A/C not cooling) each time bill ran over $1,000 every time I returned (literally within a day - each time - having to miss work, etc.) they woud say it was something else that needed to be replaced, leaving me to wonder why they replaced the other parts and charged me. I ended up spending $3,800 total and my A/C still does not work!!! I feel as though I threw my money away - I complained and they did nothing - spoke w/ service manager and nothing. HORRIBLE SERVICE, I just can't say enough about how bad the experience was - do not take your BMW there for repair!
By Jennifer F. at Insider Pages August 28, 2009Reviews of Momentum BMW
Satisfied
John Garza is my service rep. He has serviced my families BMW's and always does a great job. Always keeps his word and if its going to take longer he will let you know ahead of time.
By DrewD83 February 28, 2016 at 05:05 PMGreat experience!
Loved my experience here! My service adviser Sufyan Siddiqui was so helpful and polite! He really listened well, and helped me understand the issues with my car. I genuinely felt like I was taken care of, and given honest suggestions for my car issues. I know for a fact that anywhere else I would've been inconvenienced and hassled but this place was great and really appreciate my service adviser, Sufyan. He's great and so easy to talk to. He is also very easily reached and makes time for you, all the while he works fast and efficiently! Loved my experience, and I recommend Sufyan Siddiqui! Great job!
By hbaig92 February 25, 2016 at 08:55 AMGreat service every time
I have taken my BMW to Momentum several times, and each time I am completely satisfied with the work they have done and the way I was treated.
John Garza is my advisor and he goes out of his way to keep me informed and to make sure my 535 gets fixed correctly. I recommend Momentum BMW and John to everyone I know.
Great Asset!
James Cross always takes very good care of me, he is a great asset to Momentum BMW.
By ChengAmal June 25, 2013 at 05:27 PMTaken Care of.
My service advisor took great care of me. I did not have to worry about anything. Thank you
By CheslieNo June 10, 2013 at 11:31 AMExceptional Job
Mr. Phong did an exceptional job in understanding he issues and completing the work order in a timely manor. I won’t hesitate coming back for any service needs. Thanks!
By rayleeD May 28, 2013 at 05:13 PMAlways a Pleasure
Always a pleasure coming to Momentum BMW for service.
By hvalina May 22, 2013 at 03:33 PMOUTSTANDING DEALERSHIP!!!
This is the second BMW we have bought from Phillip Nguyen in a year. He is outstanding and goes above and beyond in every way. The current is the first car I have NOT shopped for at multiple dealerships and that was strictly because of my trust in Phillip to give us the best deal possible.
By donwhite April 10, 2013 at 03:36 PMVery Helpful
Mr. Tom Butcher was very helpful in looking for the features I wanted in my car. He is a great salesman.
By beckys45 March 09, 2013 at 09:32 AMexcellent experience
Rick Watson always makes our experience the best because of his knowledge and experience and professionalism. He is the main reason we shop at Momentum West. We have been purchasing cars with Rick for years.
By letti76 January 29, 2013 at 09:30 PM