I went flat screen shopping with my mother to help her find something to replace her old behemoth. She doesn't have HD service but might in the future so convinced her to go ahead and get 1080P. They had a Toshiba 40" on the wall, marked "SALE" that would do everything she needed and that's what she had decided on. The salesman had identified himself as the store manager when we entered and was selling really hard and hovering while we discussed (hate that), hinted that the Toshiba wasn't very good without directly saying so and generally trying to push her into buying a model that was much more expensive and features that she really didn't need. After telling her that since I didn't think she'd be doing a lot of gaming or sports watching so no real need for the 120Hz he finally gave a little and said he'd go look to see that they had it in stock. Upon his return he said it wasn't in stock. Isn't that bait and switch? Tried to convince her again to buy the 120Hz model that was 200.00 ...read more

Yesterday I wrote a review titled ""Terrible service"". Thankfully I now have some positive things to add. Shortly after I wrote the review yesterday, my wife filed a complaint with the national department that Sears has set up for that sort of thing. Either that department got through to my local Sears or maybe they had a change of heart on their own, but we just got a call saying that they changed their minds and shipped our replacement part overnight delivery at no extra charge to us. Living in an area that gets 150 inches of snow each year, the quick service is much appreciated. ...read more