I broke down on the side of the road in Brewer (I live 4 hours away in NH) and AAA towed my car to the toyota dealership after we called them and they said yes, come right in. This was a Saturday at 1:00pm (they close at 4:00pm). This dealership is partnered with AAA also which was amazing. When we got there, Mark Johnson was right there to help and his techs took on a 4+ hour job under 3 hours before they were supposed to go home for the night. They were so friendly and kept us updated and were honest with us about the availability of the parts we needed and the cost. In the end, his quoted price was even less than the actual price!! They stayed after the whole place closed up and made sure our car was up and running good. They even topped off the fluids and filled the tires. They could have easily said to wait until Monday because the job would take too long but they didn't, they stayed and helped us. It's good to know there are still business like this out there, willing to go the extra mile when they certainly don't have to. I wish we lived closer because we would most definately be bringing our Toyota to Downeast Toyota for everything from now on. I HIGHLY reccommend this place (at least for service on your vehicle). I don't know the tech's name but he deserves just as much credit at the service writer (Mark) for all his hard work! ...read more

Took total of three trips to this dealership to get the original malfunctioning in warranty issue fixed. All in all with 3 round-trips drove 15 hours and 2 full tanks of gas. Not an apology or any sort of compensation whatsoever was offered to the customer, not even a pen. Plus when inquiring as to the trade-in value of the 2009 vehicle in excellent condition, the quote from the salesperson was so maliciously low I almost cried; about $4,000 below the actual KBB and Edmunds rating. Avoid this dealership if you value your money and peace of mind. ...read more

I have had a few similar incidents and have heard of numerous instances where the salesman and manager were rude, obnoxious to potential and current cusomers. I dont understand what their problem is. I hope they are starving now that auto sales are down, no sympathy from me. My last encounter was in 2003 they when they kissed up to me to buy a Four Runner that I wanted. A couple of weeks later I went back in and talked to the salesman"Brewer" his boss"Geaghan" told me to get my Explore off his lot because it was from Canada. Whatever that meant... Brewer was more interested in selling someone a Corolla for $12,000 instead of a $40,000 Four Runner and he didn't offer an explanation, and turned and walked away. I was shocked as I wanted it no matter what my trade was. So their loss continues and I never hesitate to tell people not to go there. I buy two new business luxury cars every three years. I travel from the Bangor area to Augusta to buy vehicles and have oil changes at Charlies in Augusta, it is worth the trip. The sales and service staff are very customer service oriented. Not only are they cheaper but the service is outstanding, the respect, quality and service that one would expect from a Toyota dealer. ...read more