This place B & K is a joke, they don't answer the phone, they've ""fixed"" my tv 4 times and it still is not right. they say they are open till 5:30 Monday thru Friday but when you call it says they are closed. I will never buy from curcuit city again because they use these ""F"" ups. I took the day off from work so they could pick up the tv,,,, No call,,, No Show,,,, if I knew how to make them disappear,, I'd do it........ ...read more

My plasma screen went out over a month ago. They were assigned to honor my extended warranty. It took them a week to get out to my house and they took it away. It took over a week for them to even look at it. Took two weeks to get the parts in house and over a week to schedule a delivery. They are supposed to deliver today, but their phones are apparently not working, or they have no one manning them because they will not pick up. If you value your sanity I would never consider using this company for a repair. I will advise the store where I bought it to take this company out of their database. ...read more

No customer service, they act like they are doing you a favor! Phones go out constantly and there is no way to reach them!! Definitely would not recomend to anyone! It has taken 4 weeks without our tv even being looked at to diagnose the problem, they initially said they would be out the very next week, but when called they said no, they never said that! Took 3 weeks for parts to come in, when they said it would be 7 - 10 business days. Don't believe anything they tell you!! ...read more