By Kia Jones Wilson February 08, 2016
Went here without any type of expectation or any. After having my laptop repaired, I can't believe how much it improves in terms of functionality. Really awesome. ...read more
By HoneyB November 26, 2011
They'll say anything they think you want to hear in order to get you to sign up for their services. Once they get you locking into a 2 year contract, you are stuck with their horrible customer service, and many fees that were not disclosed at time of sale. Also, the actual price I was quoted was higher than what I ended up paying. Everytime I have talked to someone at Verizon, they have given me completely different/ conflicting information about my service plan and bill. ...read more
By John R. at Judy'sBook June 13, 2011
We were looking for IT support and consulting for our new business. Called a few IT support companies. Dataprise were the most affordable and professional. They are taking care of all our computer support, and IT support since we opened our... ...read more
Metrix Enterprise Solutions In 2099 Gaither Road Rockville, MD 20850 Phone: (240) 912-1600 Contact Person: Rob Glogore Website: www.metrixenterprise.com Contact us at (888) 926-8035 in Rockville, MD, for more information about our technology management services. ...read more
By Metrix Enterprise Solutions In February 10, 2014
VMware News and Tidbits07/11/2011 New Articles Published for Week Ending 7/2/11Source: VMware RSS FeedTags: virtualizationNew Articles Published for Week Ending 7/2/11 Apache Tomcat 7 Enabling the YourKit Profiler with Apache Tomcat (2000747) Date Published: 6/28/2011 Grails Determining the license being used by a specific ...Connecting to SQL Server 2000 or SQL Server 2005 from VirtualCenter fails with the error: Not associated with a trusted SQL Server connection (10090)Source: VMware RSS FeedTags: virtualizationConnecting to SQL Server 2000 or SQL Server 2005 from VirtualCenter fails with the error: Not associated with a trusted SQL Server connection (10090) ï¾· You cannot connect to SQL ...Entitlement Mapping for vSphere (1010690)Source: VMware RSS FeedTags: virtualizationEntitlement Mapping for vSphere (1010690) ï¾· Unable to upgrade from VMware Infrastructure 3.x to vSphere 4.x ï¾· Autopush Fulfillment fails This article provides information about the eligibilities yourequireto upgrade from ... ...read more
By ACS July 11, 2011
Don’t Lose Another Customer by Telling Them to Call Another NumberThursday, March 31st, 2011 A branch manager of a national equipment rental company once said, “My company doesn’t get it. When one of the other branches doesn’t have a backhoe and they tell the customer to call my store, they don’t. One day’s rental of that machine can pay for a month of phone service.” According to Rosanne D’Ausilio, president of Human Technologies at Global, “Even though the economy appears to be stalled, having an excellent customer experience is a high priority for consumers.” Brendan B. Read further adds that requiring customers to call another number “no longer cuts it in today’s marketplace.”Customers may call the next number they are given, but far too frequently they will get distracted on another task, forget the number, call the next number in the directory or call a competitor with a retail location that is closer to their location. Each time a caller is asked to dial another number, the company loses a significant percentage of those calls. Along with the call, they lose revenue of the sale and the future potential of the customer. They lose the marketing dollars invested in enticing the customer to call. They may also lose staff time spent locating the branch that could meet the customer’s needs.Voice over Internet Protocol (VoIP) enabled business telephone systems and Hosted PBX services allow businesses to connect phones and telephone systems together over broadband Internet connections. Hosted PBX services can be installed for minimal or no capital investment. They will also work with any major Internet Service Provider (ISP) including Verizon, Comcast, AT&T;, Sprint and Centurylink. Even in a “stalled economy,” multiple location business can afford to integrate all their telephones with the low capital investment of Hosted PBX services and the wide availability of broadband Internet.A fully integrated telephone system will allow calls to be transferred from one branch to another. When a branch can not meet the caller’s needs, the call is sent to another branch that can. The customer is not inconvenienced by having to write down and call another number, the revenue is realized, the customer may yield future potential revenue and customer service is enhanced. Tags:Call Transfer,Comcast,Hosted VoIP Providers,ISP,Phone Tag,Telephone,Verizon,Virtual Telephone Numbers,VoIPPosted inCloud,Hosted PBX,ISP,VoIP|No Comments » Broadband Competition Will Solve Net Neutrality Better than the FCCThursday, January 27th, 2011Net Neutrality is commonly misunderstood. However, it could easily affect our society for generations to come considering the widespread use of the Internet and the innovations that it fosters. This article will briefly explain what Net Neutrality is, why the FCC is involved and better solutions for solving the problem.Net NeutralityThe Internet has generally worked on a “First Come, First Serve” basis. Meaning, as information flows through the Internet, it is processed and forwarded in the order it was received. This gives every Internet user equal access to all applications and services on the Internet. For example, an Internet user may have a DSL Internet connection from AT&T and may use it to gain access to services from Vonage. Although Vonage is a competitor, AT&T’s network treats their packets of information just the same as they would treat packets from their own services.The neutral Internet has provided opportunity for many innovative ideas and business models to grow and prosper. Equal access has allowed many of those ideas to begin with little or no funding. Facebook and Google are well-known examples. Facebook was started by Mark Zuckerman when he was a college student at Harvard and Google’s first servers were in a friend’s garage near Stanford.Why the FCC is InvolvedSome major Internet Service Providers (ISPs) have attempted to block or slow down traffic from web hosts the ISP did not want its customers to have access. Recent examples include Comcast requiring Level3 (host for Netflix) to pay for faster access to its customers and Metro PCS blocking traffic from Vonage and Skype. These practices have alarmed customers, industry professionals and web-based service providers especially when some ISPs have a monopoly or duopoly in certain areas that they serve. They may deny customers from accessing desired services, stifle ideas and prevent new and innovative business models from having a chance for success.In an attempt to prevent these problems and keep the status quo of the Internet, the FCC passed a weak set of stipulations preventing land based ISPs from unnecessarily blocking or slowing down content and an even weaker set of stipulations for wireless ISPs. These actions are being challenged in court and Congress. The long term effects of the actions are in doubt especially with the government’s poor track record of solving problems with rules and regulations.For the record, the FCC is not attempting to regulate the Internet. It is only attempting to limit ISPs from selectively blocking or slowing down access to legitimate web sites and services.Competition Solves the ProblemThe Net Neutrality debate exists because there is not enough competition in the broadband market. Corporations like Comcast and Verizon must maximize their profit and act in the best interest of their shareholders. Their list of priorities does not contain the idealistic goal of protecting an open Internet. This does not make them evil. It is just a fact. How can an open Internet be in sync with the responsibilities of Comcast and Verizon? That is simple. Competition.Christopher Yoo, director of the University of Pennsylvania Law School Center for Technology, Innovation and Competition, agrees. He is quoted inPCWorldas saying the net neutrality debate is less important than spurring broadband competition and implementing theFCC’s national broadband plan, released last March. The net neutrality debates in recent years “probably generated much more attention than they deserved.” If broadband competition was “robust enough, all these issues would go away.”Real time applications like Netflix, online gaming and VoIP (such as business Hosted PBX services) are rapidly becoming the most popular applications on the Internet. Could Verizon and Comcast block or slow down some of this content while going head-to-head against a competitor that does not? Not likely since losing revenue would not be maximizing their profit potential. And that would be far more effective than any regulation government could ever put in place.http://www.hostmycalls.com/tag/comcast/Tags:Comcast,FCC,Net Neutrality,Netflix,Skype,Verizon,VonagePosted inHosted PBX,Internet,ISP|No Comments » ...read more
By ACS July 08, 2011
When you have a problem with your Windows computer, you will need to contact the Microsoft support center. However, many people are unsure of how to reach support or what information will be required. Fortunately, the steps for reaching technical support are simple. Follow this guide to ensure that yo... ...read more
Like any other business, remote IT support requires a method for charging customers for services completed. However, many people who are starting their own remote IT support company may not be familiar with the best methods for customer billing. Fortunately, there are several different possible billin... ...read more
