"Scarily enough, customer satisfaction is our #1 priority. " Their customer service is the scariest part of their entire company. This website limits me to 1000 characters so I can't go into details about everything so I will sum it up. Nov 28th I ordered a mask from Frightcatalog.com. It was stolen from my front porch. They didn't believe me. So I filed a police report. They still didn't believe me and said I needed proof. I threatened to start filing complaints for treating me like a scam artist when I just wanted my mask and not a refund like they were making it sound. I finally after many many emails and phone calls got the manager. She said they wouldnt issue a refund and couldn't send another mask because it was sold out, even though the website said it wasn't. She was lying clearly. I ordered another mask from another company and tried to get money from UPS. I was told it has to come from them. I bought the same mask from another company which ends up being same warehouse ...read more

We are very pleased with our recent purchase. Thank you for the fantastic service! ...read more

Terry Barton came to our home to make a repair on a piece of furniture. I just wanted to let you know how excellent he was. He was very professional, friendly, and fast. I will recommend Rotmans, as I always do, to everyone I know. Terry is super, thank you so much. ...read more

Words cannot express my complete satisfaction and pleasure with my new furniture you helped me to choose. I am very grateful for your expert advice…I have been led astray in the past…and I just wanted to express my sincere appreciation. ...read more

I bought my mattress from you guys, and it has been nothing short of amazing. This bed has seen 5 different apartments.. This has been by far the most comfortable bed I've slept in, so I look forward to getting a new one as soon as possible. Thanks for a great product! ...read more

I just wanted to say thanks for all your help yesterday. My husband and I really appreciate all you did and you were so nice to deal with! It really made our experience quite easy and that means a lot to us. I can’t wait for our sectional to arrive. ...read more

You have gone above and beyond what I expected. The time you took to go over the information that I sent you as well as the promptness in which you handled the situation is very much appreciated. I am impressed by the customer service at Rotmans and can not wait to make a future purchase. ...read more

Dave Cote Jr. did a great job, were professional, and a credit to Rotmans. ...read more

Thank you so very much for coming to our home and installing the porch carpet. As you know, it looks wonderful. We have been enjoying the weekend now that the furniture is in place. ...read more

We recently purchased a new couch and entertainment center from Rotmans. Don Kelly was our salesman. We would like to say that we think he is a great salesman. He was very knowledgeable about your product and was extremely patient with us while be made our decision. Don has a laid back approach, which we really appreciated. At no point did he make us feel pressured to buy or try to make us buy something we could not afford. My husband and I both agree we wanted a denim fabric couch and Don helped us find just that! We are very satisfied with our new custom fabric couch and entertainment center and look forward to purchasing more pieces soon. ...read more

I just wanted to let you know that Jason the delivery man and the driver (I did not get his name) were wonderful. Right on time as promised, professional, clean and caring with the delivery of my furniture. They did an outstanding job and should be commended. Thanks. ...read more

This morning one of your crews came to our home to deliver a new king size cherry bedroom and mattress set. My husband and I have moved several times over the years and we have had many pieces of furniture either delivered or removed from our home. Your crew today was by far the most professional, conscientious, and careful we have ever dealt with. At every step of the way they were careful to protect our wood floors, our doorways, and items hung from walls or ceiling. It was a pleasure to have them handle the delivery and a refreshing change to others who have scratched floors and marked walls so I thought it is important to take the time to let you guys know. Thank you! ...read more

Thanks soooo much! I just called to verify the delivery and it's all set. They're going to call me on with 4 hour time frame for the delivery. This is so exciting... and all because of your "whatever it takes" attitude. Believe me. We visited many stores and talked to many people... So we can say with a LOT of experience working with many other folks that you are in a very small elite group of outstanding people and truly the BEST we've worked with. Sincere thanks from both of us! ...read more

I had a pleasant and productive experience with Gorge Moccia. I came in looking for a solid metal queen size bed frame because my current wood frame had worn such that the mattress was no longer held level. My requirements were that the queen frame be ideally 9 point and that it has the mounting brackets for a header and footer. Simple enough, but the chain stores were not able to provide a satisfactory solution. George instantly knew what frame I needed. While there was no example of this frame for me to inspect, he assured me that it was the correct one. He placed the order and two days later I had it set up at home. And George was absolutely right. A one stop shop to get the right item. It's perfect. ...read more

My parents recently had your men come out to install a carpet and deliver furniture. They are in their late eighties and this is overwhelming for them. Your people were so wonderful to them as well as doing a top notch job on the installation and delivery. Thank you so much for going above and beyond to make this exciting change for them so smooth and stress free. You can be sure our immediate family of 30 will share this experience with everyone we know. Also Charlie and Debbie helped my mother for hours in selecting everything. Thanks to all. ...read more