I don't know who these sales tactics work on but I guess they wouldn't be employed if they didn't. We narrowed our choice on a specific car. We got an offer from a different dealership but decided to go to HC, since they were closer, and to offer them to sell the same car to us for a comparable price. We call them and ask them if they have this car on the lot. They say: yes, several of them. We go there. The guy we talk to (Keith?) has the sleaziest demeanor. His entire desk is full of pictures of his family (and by full I mean like 20) and awards saying ""master of excellence"". I'm sure he has a Ph.D. in Awesomeness, too, but he doesn't have physical space to display that. He tells us we want a good car, which everybody wants , but the trouble is (wait for it!) no dealer in New England has it. He is able to check that. No, really. Since we had an offer we told him we would check that other place first... unless he wants to give us an offer. He says that other dealer is lying to us that he has a car and that he needs to go and check if they will be able to get that very rare car for us and THEN we'll talk price. Let's pause for a minute. Suppose you're a Honda dealer and you honestly don't have a relatively popular car. Wouldn't you start your day by calling whomever and find out when the next arrivals will be? I mean, you do expect customers inquiring, don't you? Of course, you would. Either he didn't have a car or he knew he didn't want to sell it to us at the price that we wanted. Either way he was lying to us. So he left the desk, and we checked our emails for a while and then we simply got up and left. I know they think if they waste enough of our time we will feel like we owe them for the big trouble that they went through on our behalf. Like I said... I guess it's working on some people. Why else would they try it on us? As we were walking to the door the receptionist tipped the salesman that we were leaving and he ran after us but we didn't stop. He called me like 8 times and I didn't answer. We went to that other place the same day and bought the car. In summary: do research online, BID ONLINE. Don't ever go to the dealership without a firm price promised and a VIN of the vehicle that they say they have. Never trust a car dealer to tell the truth. Doesn't mean you should fight them. But if the only way you know something is through them telling you then you simply don't know it. Always, ALWAYS, be prepared to walk out at any stage. Some people say, signing should take hours. FALSE! Tell them you will walk out if they do one wrong move AND MEAN IT. They will do ALL paperwork in less than an hour. Most of us want cars that are in abundance. Understand that and you will immediately understand that you should be the one in charge during the whole process. ...read more

went to get a price on a new car. no one was in the place. had to get eight quarters from a machine to put in a parking meter outside!!!!! left after two hours with no deal. i never saw anything like it..the salesman was not even educated about any of the deals. i never had to spend two dollars to waste time before. a very sad experience ...read more

If I could give no stars I would. \t\n\t\n This was the absolute worst service that I have ever encountered in my life. The mechanics indicated that would need a new transmission, which is a costly $3000 service. However, another mechanic checked the transmission fluid only to unveil that it was very low and black. Hence, how is that they decided we needed a new transmission without even checking the transmission. Then the service manager told us if we went to get a second opinion, we would not be able to get the quoted price. Super shady! When went in to speak with the service manager (Paul), he was extremely condescending, chauvinistic, and a borderline bigot. My friend left the dealership in tears. \t\n\t\nHere is the kicker:\t\nShe has been getting her car serviced with them for over a year and they were supposed to be topping off her fluids which they never did so the entire problem with the transmission arose from their negligence.\t\n\t\nDon't do it to yourself. You deserve to be treated with dignity and respect as a customer, and you will not receive any such thing with Herb Chambers Honda on 1186 Commonwealth. \t\n\t\nUpdate: Subpoena was filed!!! ...read more