By jesska046 at Citysearch December 23, 2010
I ordered my first and very expensive $150 pair of boots from the website. I brought the boots back b/c they were too small and the girl told me that I was in luck b/c she had the next size in stock. Good think I checked the box, she gave me the wrong color (the color that was on sale for $50) and tried to do an even exchange. Not!\t\n\t\nWe waited on the store manager to return. Apparently the regular girls can't do returns for some reason. ..\t\nThe store manager seemed peeved when she arrived to do my return. At me? for returning an internet purchase? Was it my fault that the company made these boots run 2 sizes too small? It sure felt like it. I was not welcomed there- I was rushed. She handed me a reciept and said nothing to me but "sign" I tried to read what it was exactly I was signing my name to and she pointed to the line. "there". \t\n\t\nThe young girls that work there are sweet, but the manager...eh.\t\n\t\n ...read more
By wildcats87 at Citysearch September 02, 2010
This is the second time I have had a negative experience with this store's manager and I will not be returning to this store because of her poor attitude.\t\n\t\nDuring this particular experience, I had a pair of shoes I wanted to exchange/return. I had stopped at the store the night before, but the girl working that night said she was new and didn't know how to do the return. I wanted to exchange, but they didn't have the next bigger size in stock. She asked me to come back the next night when the manager was there.\t\n\t\nI went back the next night (already an inconvenience to me) and the store manager was there, but said she couldn't do the return for me because there were scuffs on the bottoms of the shoes. The girl the previous night didn't have an issue with the barely visible scuffs from being worn around the living room. (You have to put the shoes on to see if they fit, correct?) I explained to her my situation, but she was very rude about it, rolling her eyes at me and asking another person if they needed help while I was trying to speak to her. She said "I'm the store manager, and I won't return these for you," with an attitude like I was unworthy. \t\n\t\nBy the time I left the store with a $50 pair of shoes that doesn't even fit me, I told her that Aldo had lost my business because of her. She shouted at me and said "Good!" Not very good customer service, especially from a store manager.\t\n\t\nTheir shoes aren't that great of quality anyway.. I'd rather spend more to get a better product, not to mention better service. Seriously, Shoe Carnival has better employees than this place! ...read more
By vicki stegman September 03, 2008
I have shopped with the Galls since 1969. I have hiked for many years and always looked at their store first for any equipment I needed. The only time service seemed to slide downhill for me was right before the store was bought out. I was not sure when they reopened that the service or the products would be any good but they are. The staff knows the products and are very helpful. I like the layout and there seems to be more items available. I say welcome to Lexington we are glad to have a great outdoor store here again!!!! ...read more
Walking shoes come in many different styles and levels of support. Choosing the right walking footwear can make a big difference when walking long distances. The right walking footwear should fit properly in order to provide support and help to reduce the amount of strain to the foot, ankle and knees. ...read more
Snow boots are made with the general idea to keep your feet warm. They should be designed for every day winter use. They will stand up for walking in a lot of snow while keeping your feet warm and dry. ...read more