By Heidi Novak Lancaster September 08, 2015
Horrible service! Have taken shoes there with success before and for the same issue (getting the little rubber things on the heel replaced), but this time they really tried to screw me over. Tried to charge me $50 and say that I ordered a "cleaning" which I absolutely did not. She pointed to the original ticket where "cleaning" was circled in her black pen to which I onted out that the only thing I filled out on that ticket was my name and number in BLUE ink. This surly horrendous wenchasaurus had the audacity to tell me she was going to give me a discount if I never stepped foot in there again. Now I promise you that having my shoe heels capped has cost me $5-10 in the past and I have NEVER asked to have my shoes cleaned so this was a total slap in the face. I have noticed her treat other customers poorly in the past but shrugged it off since I hadn't had any problems before, but after 19 years of taking items there, I'll be going to the other local shoe repair place in Darien. Oh and as for tailoring, go to Ah Sew on Cass in Westmont if you want service with a smile and some professionalism (who won't try to steal from you). ...read more
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