Top Hvac Professionals in Elgin, IL
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24/7 Perfect Comfort Heating and Air Conditioning
By Frustr4ted July 25, 2019
Fraudulent company. Avoid at all costs! Despite having a 24/7 service line they rarely pick up even during business hours. They skipped our installation window and after calling 3 times during the window they never answered. Finally after the window they claimed we never confirmed so they didn't show. When we were finally able to reschedule they tried to charge us for emergency prices. Part of the installation charges were a permit fee, after the installation we found the company never contacted the village to acquire a permit. In addition they did not install to code as they had no shut offs. We had to have another company come fix their mistakes. After calling multiple times we sent a certified letter to the address listed, but was returned. Look up Google maps and see some apartment complex. It is convenient that the address listed on their website does not accept mail, makes it easy to avoid complaints. This company is fraudulent and their behavior is deplorable. ...read more
24/7 Perfect Comfort Heating & Air conditioning
By Frustr4ted July 25, 2019
Fraudulent company. Avoid at all costs! Despite having a 24/7 service line they rarely pick up even during business hours. They skipped our installation window and after calling 3 times during the window they never answered. Finally after the window ended they claimed we never confirmed so they didn't show. When we were finally able to reschedule they tried to charge us for emergency prices. Part of the installation charges were a fee for acquiring a permit to install a new furnace. After the installation we found the company never contacted the village to acquire a permit. In addition they did not install to code as they had no shut offs. We had to have another company come fix their mistakes. After calling multiple times we resorted to sending a certified letter to the address listed, but was returned. Look up on Google maps and you will see some apartment complex. It is convenient that the address listed on their website does not accept mail, makes it easy to avoid complaints. This company is fraudulent and their behavior is deplorable. Take you money anywhere else. ...read more
Cool Operator Heating & Cooling
By AJC1985 July 18, 2016
It doesn’t get much worse than this, folks… My AC wasn’t working on Friday morning. I only noticed because when I went to change the temp on our Honeywell Smart Thermostat, the screen wouldn’t light up. We have a home warranty through AHS, so I submitted a claim online AFTER I checked the breaker, my filter, and put a voltmeter to test for power at my thermostat’s C wire… The breaker wasn’t tripped, the filter was fine, and there was absolutely NO POWER to the C wire at my thermostat. I was given Cool Operator’s information from our warranty company at 11:35am. At 1:19pm, I called Cool Operator to schedule an appointment time, instead of waiting longer for them to call me. I was met by a rude voice on the other end. It sounded as if I may have interrupted her day. In any event, I explained my issue, and what I had already done myself to check my system. She INSISTED that my thermostat was bad, even after I explained several times that there was NO POWER at the C wire. She still said that there would not be power to the thermostat if the thermostat was bad, and that the thermostat needed to be replaced… None of this made sense to me, and I asked a few times a few different ways, but she insisted my thermostat was bad. I had even told her what she was saying wasn’t making any sense because (as a mechanic’s state of mind) that would be like saying “my car won’t start because my radio is bad”. I had just installed the thermostat a few weeks prior, and it was working fine… Not to mention that the AC isn’t powered by the thermostat… But she continued to insist that the thermostat wouldn’t have power at the C wire if it is bad…. I figured what the heck, I’m not the “professional”, she is….. (Hahaha) So off to Home Depot I went to get a new thermostat. I installed the new board and face, and STILL my thermostat didn’t work. So we are now at 3:41pm on Friday, too close the end of business for comfort… So I called my trusty regular company out of Lombard and explained my situation… I barely even got through telling my story before the man on the other line told me to go downstairs and flip the breaker off, as there was something wrong with my unit downstairs… Which is what I tried telling the woman at Cool Operator… but she would NOT listen to me. My regular company came out and fixed the issue for more than it would have cost to have Cool Operator come out under our home warranty, HOWEVER, it saved me another call back to Cool Operator, the frustration of dealing with that woman again, or handing them any of my money… If AHS assigns your service to Cool Operator, RUN. Call AHS and tell them you need another company sent out. ...read more
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