Top Florists in Bloomington, IL 61702
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Forget Me Not Flowers
By Service Lady at Citysearch April 13, 2012
Unfortunately this store works with a vendor who supplies expired store bought cookies (Archway exp 12/11/2011). Was surprised with flowers for my birthday, but disappointed at quality of service. The family member who arranged for the arrangement of flowers in a mug with balloon and teddy bear and cookies was very upset as you can imagine to pay $15 additional for a box of $2.50 store bought cookies that expired. The family member contacted the forget-me-not store store to complain. The manager contacted me the recipient to explain their store only delivered the cookies and she did not even see cookies included on the website as part of the arrangement. She also explained the mistake would come out of her budget to replace them. The manager explained they would exchange the expired cookies and deliver them some time the next day. I called back to explain the cookies were an additional item charged and added. Although the manager/associate was courteous, I felt that she should take ownership and make sure the cookies were delivered the same day or just credit the account of the person who ordered them at any cost. For this reason I am giving one star. Many companies forget it is not about them and their dilemmas, its about taking care of the customer and fixing the problem ASAP in this case, same day, no matter what the cost. Customers remember quality service & customer service and will order again when problems are resolved and empathy shown. I explained to the manager that I was not that upset but she should understand it was disappointing for the person who payed money and did not what they ordered or what was advertised. ...read more
Casey's Garden Shop
By Amanda I. at Judy's Book March 14, 2011
I went to Casey's to get flowers for my daughter's homecoming date last minute after another florist had ruined the one we had planned on. Casey's was able to make a terrific boutonniere that matched perfectly in about 20 minutes and it on... ...read more
Owen Nursery & Florist
By Randy B February 04, 2011
Less than one star is not available. I placed an order with Directgardening, a Owens nursery company, in early January. Just found out that the order will not ship until mid to late April, but my credit card was charged when the order was placed. I got all kinds of run around when I tried to cancel the order. If it is not credited back to my card in a timely manner, I will have the bank deny the charges. ...read more
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