Your officer did not make a report to my knowledge this information is needed to recover funds immediately. I want to report the illegal transaction of $746.43 transferred from my account to another party by the government contracted issuer, Direct Express Co. or Comerica Bank. The funds were taken from another phone number and transferred to an unknown account. I am unable to retrieve this vital information from Direct Express to prosecute. I am also asking for an affidavit of forgery. This document I cannot obtain from direct express due to the delinquency of the employee call representatives such as Liz, Gretchen, and Eric. I last contacted Liz @ 10:35 P.M. on 9/8/2014. she would not transfer me to claims and failed to inform me if they were available to speak with customers or what. She also did not know what an affidavit of forgery is, when my money would be returned to my card. I was unable to inquire about what account the money went to or the phone number used to make the transactions. The call representatives claim they "don't know" I was not allowed to speak to a supervisor. There was no negativity in my inquiry to lead to the representatives incompetency or lack of knowledge. Lovita Gatlin 618-509-2225 ...read more