I got married in August last year and went to Rentmaster to see if I could find our first apartment. I was looking for a 6 month lease and the Jen helped me find a place that we loved. She sat down with us and went over all the documents with us. Throughout our stay we had to call the maintenance department only once but they responded to us within 24 hours. When it was time to put in our 30 day notice to move, I was told if I leave our apartment SPOTLESS I would get my deposit back. They gave me a move-out checklist of everything I needed to do to get my deposit back. GUESS WHAT!! I got it all back except the carpet cleaning which I knew upfront would be coming out. No problems at all!! Rentmaster recently is under new management and the girls in that office are so much fun!! I would highly recommend this company to anyone looking to rent. If I ever move back to Rexburg, I will absolutely go there first. Thanks again!! ...read more

I got married in August last year and went to Rentmaster to see if I could find our first apartment. I was looking for a 6 month lease and the Jen helped me find a place that we loved. She sat down with us and went over all the documents with us. Throughout our stay we had to call the maintenance department only once but they responded to us within 24 hours. When it was time to put in our 30 day notice to move, I was told if I leave our apartment SPOTLESS I would get my deposit back. They gave me a move-out checklist of everything I needed to do to get my deposit back. GUESS WHAT!! I got it all back except the carpet cleaning which I knew upfront would be coming out. No problems at all!! Rentmaster recently is under new management and the girls in that office are so much fun!! I would highly recommend this company to anyone looking to rent. If I ever move back to Rexburg, I will absolutely go there first. Thanks again!! ...read more

If you are thinking of renting from Rentmaster beware. My husband and I spent at least 48 hours cleaning an apartment that was probably built in the 1940s, the last tenants had definitely not cleaned it before we moved in so it was super bad already. When we checked out the inspector told us it was rent ready, which according to their contract pretty much means you will get all of your deposit back besides, of course, the $50 they told us they would keep. Imagine my surprise when I see that they kept and extra $30, a "cleaning fee", even though that apartment probably never looked cleaner. To top it off, we arranged to have the carpets cleaned, through the company that the apartment owner requires, only to find out two days before we were going to move out that Rentmaster was trying to charge us to clean the tile as well, which was NOT in our contract. Basically, Rentmaster will talk nice to your face and then hand you a huge erroneous bill after your not their tenant anymore. ...read more