I spent $210 and received fast service and a computer that does run well. I also had my photo albums erased. I use a publishing company - MY PUBLISHER - to make photo books. I make a year in review working on it daily for the entire year. I had photo albums waiting to be published. I had to take the upgrade online to get my books published. Thus I turned to 600 Monkeys to fix my getting online problem. I specifically said I care about "MY PUBLISHER" and my photos. I can not recreate what is in that.There were over 8 albums ready to publish. When I went in to pick up my computer - fast turn around about a day- I asked where the program was. Couldn't find it. So, I took my computer home and spent a lot of time searching for my beloved work. I reinstalled the program and called 600 Monkey back. I was told we want you happy, just come back, I'm sure we can find it. NOPE, everyone looked, even the owner. I was then told 600 Monkeys could spend more of my money looking for it. REALLY???? I was pretty specific about this when I dropped it off. He wanted to charge me $80 an hour to find my work that should have been saved. So, now, I am really upset. The pictures were of high school graduation, a 16th birthday surprise party, the last days of my Grandma and father-in-law (both of which I deeply loved). SO DISAPPOINTED and YEP, MAD! So I have copies of the photos. BIG DEAL. I do not have the details to recreate the books or the HOURS I already invested. That is why I made it to start with. I had 8 books ready. Courtney tried really hard. But she also said My Publisher cheated by storing work in a different file than they were used to using. I'm sorry but that is WHY I MENTIONED it was really important to me to start with. I hate computer stores - all of them. I never have good experiences which is why I came to 600 Monkey's, they promised it would be different there. Yep it was a different store same story. Would I go again? Mavbe, but not with anything I truly loved. Would I recommend them? Here are the facts: Fast Service. Friendly while it is in their favor. My computer does run well. Very DISAPPOINTED! An apology or a what can we do to remedy this would have gone a long way rather than add insult to injury by telling me you are willing to waste my money and your time looking for something I asked you to protect. YES, Very upsetting! Furthermore please do take 600 Monkey's advice - NEVER USE SOMEONE YOU DON'T LOVE AND TRUST TO TAKE CARE OF YOUR COMPUTER! I learned the hard way. ...read more