By Tiredofshoppinforvan March 30, 2018
Lacking integrity sums up our experience with Nalley Toyota Stonecrest. Randy Salmon, our salesman, was great - friendly, helpful, professional, and willing to do his best to try to work out a deal. Unfortunately, he got off of work while we had gone to grab a bite to eat and deliberate making an offer on the used Sienna we had test driven Tried to work out a deal when we first drove the 139 miles from our home in the Chattanooga area on a Friday. Melvin told us he couldn't go any lower than Randy had offered us. So, we went home. Got a call from Randy on Monday wanting to work out a deal. Somehow they could magically come down some the week after our visit. They didn't quite meet us in the middle, but did come down. On Tuesday, we came to a verbal agreement, including delivery of the van, since we should've been able to work it out when we were there in the first place. Wednesday they changed the deal to no longer include delivery. We argued it for a while, then came to a new agreement, including picking it up at a Nalley dealership in Marietta, instead. It turned out that the van was from an area hit hard by Hurricane Irma, so we had them double check that the van hadn't had any flood damage. After we received word back that the van definitely hadn't had any flood damage, we sent in our pre-approved loan paperwork. Randy called us back the Thursday to let us know that the dealership sold the van 10 minutes before our paperwork got there. Never once, had they asked for deposit on the van. They could've closed the deal while we were there in the first place. They could've had integrity and honored the original deal and we would've closed the deal several days earlier. I guess we should be thankful that we didn't wind up buying a van from a dealership that blatantly lacks integrity. I do have to say that Randy Salmon was great throughout the whole process. He went to bat for us on the price, the dealership changing the deal on us, and them selling it out from under us. Nalley then had the gall to have someone call back to follow up with us, without letting them know anything that went on. They didn't bother to call and apologize, even though Randy couldn't apologize enough for the dealership's behavior. ...read more
By HonestReviewer30 May 22, 2016
Horrible customer service, rude, will sell you a lemon, will repo if you are one day late, over charge for cars with a lot of miles and that need a lot of work. My boyfriend bought a 2003 Tahoe from them and put down $3,000 at time of purchase 4/25. He paid them another $600.00 on 5/9. His regular payment was due on 5/15, he called and told them he would be late and they said ok. On 5/20 they repossessed him without having notice or anything. They are very unethical and are taking advantage of people. ...read more
By Camron Jones September 03, 2010
These guys are the best! They Fixed my 2006 Honda accord. they had the best price in the area! and they worked with me to get the most important things done right. ...read more
Obtaining a retail auto dealers license will enable you to sell automobiles in a determined geographical area. It allows you the freedom to choose to open your own business or to seek employment through an established car dealership. Regardless to your choice, this is a potentially lucrative career move. ...read more