By Tiredofshoppinforvan March 30, 2018
Lacking integrity sums up our experience with Nalley Toyota Stonecrest. Randy Salmon, our salesman, was great - friendly, helpful, professional, and willing to do his best to try to work out a deal. Unfortunately, he got off of work while we had gone to grab a bite to eat and deliberate making an offer on the used Sienna we had test driven Tried to work out a deal when we first drove the 139 miles from our home in the Chattanooga area on a Friday. Melvin told us he couldn't go any lower than Randy had offered us. So, we went home. Got a call from Randy on Monday wanting to work out a deal. Somehow they could magically come down some the week after our visit. They didn't quite meet us in the middle, but did come down. On Tuesday, we came to a verbal agreement, including delivery of the van, since we should've been able to work it out when we were there in the first place. Wednesday they changed the deal to no longer include delivery. We argued it for a while, then came to a new agreement, including picking it up at a Nalley dealership in Marietta, instead. It turned out that the van was from an area hit hard by Hurricane Irma, so we had them double check that the van hadn't had any flood damage. After we received word back that the van definitely hadn't had any flood damage, we sent in our pre-approved loan paperwork. Randy called us back the Thursday to let us know that the dealership sold the van 10 minutes before our paperwork got there. Never once, had they asked for deposit on the van. They could've closed the deal while we were there in the first place. They could've had integrity and honored the original deal and we would've closed the deal several days earlier. I guess we should be thankful that we didn't wind up buying a van from a dealership that blatantly lacks integrity. I do have to say that Randy Salmon was great throughout the whole process. He went to bat for us on the price, the dealership changing the deal on us, and them selling it out from under us. Nalley then had the gall to have someone call back to follow up with us, without letting them know anything that went on. They didn't bother to call and apologize, even though Randy couldn't apologize enough for the dealership's behavior. ...read more
By Kin October 05, 2009
Horribe phone customer service. I was on hold off and on for over 10 mins. Spoke with 2 different employees! They need to get it together! ...read more
By Kenneth Zachary August 24, 2009
The owner Tommy work hard to meet the needs of his customers if he don't have he'll find it for you. ...read more
Aftermarket ATV parts can be used to customize your ATV and give it a unique look and feel. You may be looking to increase the power of your ATV and aftermarket parts can help you achieve the goal of having more power. Aftermarket ATV parts can also be used to replace parts that may be broken on your ... ...read more
Antique auto parts are not easy to come by. In fact, finding antique auto parts is sometimes difficult and when you do find them they are not always in good shape. That is why it is good to know how to restore them. Restoring them will put them back to their original shine and luster. ...read more