Boy, wish I'd found this website first. John Watson totally pushy sales pitch. Made it sound like they are experts--ha ha. I planned on getting more than one estimate so guess he figured he'd have to rip me off for coming out. Came when he was out this way, spent maybe 5 minutes at the most, promised to give a written estimate for my insurance company and diagnose probelms for $75. Said to replace timer/controller would be $475 and price would go up from there depending on what he finds after that. Had a REPUTABLE sprinkler man come out and for $75 he replaced the timer and fixed a couple of problems. DON'T EVEN THINK ABOUT DOING BUSINESS WITH THESE PEOPLE!!! ...read more

Total rip off. ...read more

This company, and especially John is totally unreliable. We paid them a service fee to come out and fix a broken sprinkler head/line. They fixed a valve and said it was done. Ever since the whole thing is still leaking and whenever they come out, they say nothing is wrong. This last time, (now mind you this was after 4-6 weeks of begging them to come out) they found the head was loose and re-glued it and said it was fixed. Although they fixed it for free, it was still broken the next day. When I called to get them to come fix , he put me off 3 times saying would come out the next day; of course they never showed. Finally today, he told me that if I did not like it, to hire someone else, so I am. DO NOT HAVE THEM WORK ON YOUR SYSTEM!!!! ...read more

I wanted to inform someone of the poor customer service that I received at - Oakwood Ace Hardware (Flowery Branch GA). I came into the store at 4:20 PM Sunday May 1st with a chainsaw that had been serviced and sharpened many times at this same location. When I entered the store I was greated by 2 younger men who instructed me that the person who handled the sharpening of chainsaws was outside watering flowers. I met up with this person outside - I asked "can I get my chainsaw sharpened" - the reply was - "not on Sundays". I thought it was a joke. Apparently it was not... this young man indicated that he was instructed to not service any equipment on Sundays. I explained that I was not looking for a service, only a 5 min. sharpening of my saw. He said, the manager said I can't help anyone with the "shop" work. I explained, but you are watering plants and 2 other employees are standing around waiting on so someone to come in and another lady is up front at the register. There was maybe one other person in the store at this time. I could certainly understand someone coming in to get a tune up or say that an item was not working... but a 5 min sharpening from someone who was watering plants with 3 other employee's standing around. I work for a fortune 100 insurance company and customer service is our top priority. I thought that ACE was the "helpful" hardware place. Now I understand that you are not doing much more to stand out from your competition. I was told to call Kim Anderson (Store Manager) - this was "his / her decision" to not help employees with "service on Sundays". I thought that corporate should know. The funny thing about this is that I saw a $299 tiller that I was going to pick up as well, I guess you know the rest of the story - no $299 sale for ACE. Why should I give you another chance? First of all you need to have employees that are empowered to provide customer service and "BEND" the rules if necessary. I feel that 3 out of the 4 employees were not old enough to use good judgement and the 4th agreed that rule was terrible, but she could not help. It is sad to see that a store that thrives on providing superior customer satisfaction to win over customers has sunk to this low in customer dissatisfaction. Just imagine someone choosing to water plants over providing a 5 min customer service task? This will cost you Thousands, if not millions! I will be sure to share this story with as many people as possible! ...read more

My wife and I wanted a mirrored back splash in our kitchen; to make a long story short, Marty was and is one of the most professional people we've ever worked with. He came to measure, gave my wife all the pertinent information, pros and cons, etc., and a few days later installed the mirrored back splash. The fit was perfect, the quality outstanding! I will be calling Marty again soon to see if he can replace our shower enclosure glass. ...read more

I recently had this company (specially John Watson) come to repair my sprinkler system. He recommended that my controller was bad and that I replace it. I did at a cost of $250 for the call and 400 for the controller. It did not fix anything and he promised to come back out and rediagnose my system. He only has promises with NO ACTION!!!!!!!! NO ACTION!!!!!!! I would not use this company. ...read more

Thank you for joining my circle! I look forward to doing business with you and if we can ever be of any help, let us know. Happy Holidays! ...read more

You can choose safer, more cost-effective options for your family. ...read more

When I leave town, it is such a relief to know that Mary & Chuck Thompson are watching my "furry" babies! I am the owner of two cats and three dogs, with one cat being "very mature" (nearly 18). Mary & Chuck's knowledge of animals is reflected in their kindness and thoroughness with my pets. Having such dependable, caring, wonderful people watching over my pets is such a blessing to me! They come highly recommended! Mary Ellen M. ...read more

Having boarded my 3 dogs on a previous vacation and seeing how utterly miserable they were when I returned, I knew I would never board them again. Thank goodness for Chuck and Mary! If my beloved pets can stay in the home they love and have friends come into their environment and take care of them......what more can you ask!? I've known the Thompsons for years and they are trust worthy, caring individuals who I would heartily recommend to anyone with no reservations. For me, it's either "We Sit Your Pet" or I don't take a vacation! Kelly R. ...read more