Beware! Go somewhere else. You'll have.nothing.but hassles & headache & a feeling of being robbed by a thug.
They lie, when confronted, they lie over the 1st lie, etc. You will not get a refund nor exchange at all 1 or 30 days later, even when covered by the mfg warranty. You'll hear "the mfg won't allow him". Call the mfg, it's not true, making mfg look bad. Confronted he changes the wrap to the "big red, the distributor " won't allow him to take the product nor.exchange. Called, another lie, making Big Red look bad. Confronted, the "New" excuse , we broke it ! Had an ugly stick 13 years never broke. 3 days ours split. Any & all fisherman asked.said it shouldn't have broke. Point - the rod split was not a human error. If it were true it would've been his 1st lie. The front.desk dude is so greedy & lazy he doesn't want to do the paperwork .to return.warrantied products. He wants u 2 do the work at a $30 pocket expense when it costs him zero $. His goal, take money, move on take the ext guys $. money. A street theif disgusied behind a counter. Read on, I'm not the 1st. Surely many have had the same experience but didn't review. Desk dude is going to take out of your pocket to line his no matter what the cost. He constantly stands.,smoking, watching, staring, down over his employees possibly thinking they are thieves like him. I am certain he expects them to lie to make a sale. He.gives a new meaning to a thugged tourist. He do & say anything 4 the $ profit no matter what the cost to avoid warranty paperwork, refunding, lieing, bad naming his mfg or.distributer, etc. If u do enter hold on to your wallets, get in writing. Better to go elsewhere, even pay more, rather than having hassles, being ripped off, & calling or writing letters to the below listed organizations. Gives Cudjoe Key reputation a bad taste even though there's no involvement. t Call the mfg, distributer, better business bureau, lower keys chamber commerce, & keys.council to promote tourism
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