By Hco56 September 20, 2016
We recently bought a car from OffLease Miami location. We had looked at vehicles for an entire month and I cannot speak highly enough about the professional no pressure, customer service we received. I had the pleasure of working with Adriana Rueda, Ernesto Marrero, and Michael Passell in Miami and initially Major Lowe at their Lake Worth location! I would recommend anyone check this business out when looking to buy a car. ...read more
By Gwennie77 September 13, 2016
My insurance company gave me a list of places to look to replace my car, Jonathan called and called after my online inquiry, the rest is history. He is a great salesmen, no pressure just the right amount of attention. Thanks, Jonathan. ...read more
By Mattmann21 September 08, 2016
My Salesman was very professional and very patient. I had second thoughts a couple times between different cars I wanted and he was patient and ensured that I got the car that I wanted. He never got frustrated that I changed my mind on a car. At one point I was completely approved for a car and decided after speaking with my wife that a 4 door car was better for us and informed him of my decision. He didn't get annoyed or anything. His response was "If you're not 10000% sure this is the car for you let's go look at some other cars. I'm gonna tell the financial advisors to disregard this and we'll find you the car that's meant for you." Very professional, I wouldn't take anything back. I would refer anyone I know looking for a car to deal with Jonathan. I will say I wish I got more for my trade in but that's what happens when you're trading in an 11 year old truck with a lot of miles. Jonathan and Kirk did everything to make my experience satisfactory and that I walked out of there with the car I wanted. ...read more
When it comes to customer loyalty, getting customers to return is more about the journey than it is about separate incidents. That’s the message of a whitepaper by Reynolds and Reynolds that was recently published in Automotive News. The article explores what dealers should and should not focus on when trying to determine customer satisfaction and loyalty. The white paper’s conclusions are based on a McKinsey&Company; survey of 27,000 American consumers, a Corporate Executive Board study of 97,000 consumers and businesses, and Gallup Organization results. Among the key conclusions? Customers whose expectations have been exceeded are no more loyal than those whose expectations have simply been met. Most companies underestimate the value of simply meeting customer expectations and overvalue the importance of exceeding them. According to the whitepaper, “Customers simply want their question answered or their product fixed so they can go back to their lives. They enjoy a delightful experience in the moment but quickly forget it and do not factor it into future decisions.” The Gallup Organization, which has interviewed more than one billion customers, has tried to identify what contributes to customer satisfaction, according to the white paper. A book by Marcus Buckingham and Curt Coffman about the Gallup results identifies four key factors to achieving customer loyalty: Accuracy:Customers don’t care about courteous or friendly employees if the job is not done correctly. Availability: Customers want a “frictionless” experience that will get them back into their lives quickly and seamlessly such as an easy-to-use website. Partnership:Customers want to feel understood. Do dealers have the right information at the right time to personalize the customer experience for each person? Advice:Organizations that help customers learn create the strongest bonds such as providing advice on vehicle service and seasonal maintenance. The whitepaper further explains that without accuracy and availability, a dealer will never achieve customer loyalty. Partnership and advice are the “glue” that hold together customer satisfaction and loyalty, but only if the first two factors have been met. The whitepaper concludes with this advice to dealers: Focus on the customer journey, not individual episodes. Dealers should “walk a day in the customer’s shoes and experience every part of the dealership through their eyes.” Deliver a frictionless customer experience. Meet the customer’s needs in the most efficient way possible and improve areas where customers experience the most problems. Make sure technologies are in place so dealership employees can respond consistently, accurately and in a personalized way to a customer on the phone or in person. At Off Lease Only, customer satisfaction comes from the top. Owners Mark and Eileen Fischer are always available to hear customer feedback. Off Lease Only values customer input in the spirit of improvement. Click here to view Off Lease Only customer testimonials. Off Lease Only Miami Dealership Off Lease Only Lake Worth Dealership ...read more
By Off Lease Only Miami April 23, 2014
When it comes to customer loyalty, getting customers to return is more about the journey than it is about separate incidents. That’s the message of a whitepaper by Reynolds and Reynolds that was recently published in Automotive News. The article explores what dealers should and should not focus on when trying to determine customer satisfaction and loyalty. The white paper’s conclusions are based on a McKinsey&Company; survey of 27,000 American consumers, a Corporate Executive Board study of 97,000 consumers and businesses, and Gallup Organization results. Among the key conclusions? Customers whose expectations have been exceeded are no more loyal than those whose expectations have simply been met. Most companies underestimate the value of simply meeting customer expectations and overvalue the importance of exceeding them. According to the whitepaper, “Customers simply want their question answered or their product fixed so they can go back to their lives. They enjoy a delightful experience in the moment but quickly forget it and do not factor it into future decisions.” The Gallup Organization, which has interviewed more than one billion customers, has tried to identify what contributes to customer satisfaction, according to the white paper. A book by Marcus Buckingham and Curt Coffman about the Gallup results identifies four key factors to achieving customer loyalty: Accuracy:Customers don’t care about courteous or friendly employees if the job is not done correctly. Availability: Customers want a “frictionless” experience that will get them back into their lives quickly and seamlessly such as an easy-to-use website. Partnership:Customers want to feel understood. Do dealers have the right information at the right time to personalize the customer experience for each person? Advice:Organizations that help customers learn create the strongest bonds such as providing advice on vehicle service and seasonal maintenance. The whitepaper further explains that without accuracy and availability, a dealer will never achieve customer loyalty. Partnership and advice are the “glue” that hold together customer satisfaction and loyalty, but only if the first two factors have been met. The whitepaper concludes with this advice to dealers: Focus on the customer journey, not individual episodes. Dealers should “walk a day in the customer’s shoes and experience every part of the dealership through their eyes.” Deliver a frictionless customer experience. Meet the customer’s needs in the most efficient way possible and improve areas where customers experience the most problems. Make sure technologies are in place so dealership employees can respond consistently, accurately and in a personalized way to a customer on the phone or in person. At Off Lease Only, customer satisfaction comes from the top. Owners Mark and Eileen Fischer are always available to hear customer feedback. Off Lease Only values customer input in the spirit of improvement. Click here to view Off Lease Only customer testimonials. Off Lease Only Miami Dealership Off Lease Only Lake Worth Dealership ...read more
By Off Lease Only Miami April 23, 2014
Drop us a note to inform us about out site and car deals ...read more
By Proline Motors July 25, 2008
Obtaining a retail auto dealers license will enable you to sell automobiles in a determined geographical area. It allows you the freedom to choose to open your own business or to seek employment through an established car dealership. Regardless to your choice, this is a potentially lucrative career move. ...read more