We recently hired this service due to their lower cost for a few months, but we started noticing that our pool would go uncleaned for a week or two at a time. After finally confronting the lead tech Dustin, who informed me that he was the owner's son, he claimed that he was here the previous week. I had been closely watching the pool for the past week, and have a garbage can full of leaves that I got out of the pool my self to prove it. Also since Flip Flop Pools does not leave cards when they clean your pool, it's difficult to prove whether or not they were here. After talking to Dustin, who also left the gate to our fence open despite knowing we have dogs, we decided to take our business elsewhere. Tip to the owner, give your customers receipts whenever you show up. It's a decent way for both you and the customer to prove if there were any lapses in service. ...read more

7 months after having pool repaired (for leaking), resurfaced and tiled...the pool was leaking again. The bad part is that it's been 2 months (and counting) and I cannot get them to come out to fix (or look at) the problem. They sell you on having experience and a 10 yr. warranty but when it comes down to it you cannot count on them if something goes wrong. View there rating on BBB.org. They do not stand behind there work unless your willing to fight. ...read more