Review of Esprit Decor Home Furnishings

westrsvp at Citysearch

Lack of Customer service

We odered carpet and had set date for installation , 3 days before they call to advise they cannot do it on the day planned. After lots of disussion we agree on a date one week later to install the carpet. 3 days before that install date get a phone call- We do not have good news" the carpert (which was supposely ordered for the first install date) never came in and now on back order will be a month before they can get. When I asked why last week when we had install date issuse why was I not told -- answer" I do not know". Then I was asked well what do you want to do? I asked what options I had and was told nott any unless I pick out something else and it will still take 2 weeks . So I said cancel order and got " Ok"

Based on this experience and they lack of concern by the people I talked with I would not recommend ordering anything through this store.



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