By ShelkyG805 at Citysearch March 19, 2012
My pool is fabulous. All my friends and family agree. Pool and Spa Experts did a great job. ...read more
By realestateguy at Citysearch January 10, 2012
Let me say that I am quite DISAPPOINTED. I have never taken the time to write a bad review before... anywhere. But this company messed up and then were SO completely rude about it, that it would only be fair to warn others before they make the same mistake I did in calling them. I looked up many companies and checked out reviews and websites prior to making a single phone call. I explained that I was an absentee owner calling to make arrangements for service work from out of state and coordinating this repair at my commercial facility and that I would need some advance notice in order to arrange my staff to meet them, which could be done easily. I judged a book by its cover and assumed that I was making the right decision. I called on a Thursday for a service call, Caitlin mentioned that they were busy and and would call me as soon as possible to make an appointment. I was thrilled that they were organized enough to explain in advance that they were busy. Monday afternoon the following week I still hadn't heard anything and our heater wasn't fixing itself, so I called back, spoke with Caitlin who was very nice again and she said they would "try to get over tomorrow morning and they'll call to let me know when they are coming". TUESDAY morning - FOUR DAYS after my initial request to pay them to visit me. I had received a voice mail at 7:16 am from a service tech Tim. I was in the car and missed the call. The voice mail said he is on his way and will be there in 5 minutes. (SO MUCH FOR ADVANCE NOTICE AND FOR MAKING AN APPOINTMENT). I called him back precisely when I got off the freeway and pulled my car over at 7:54 am. I said I apologize for the delay if you are still in the area I can send someone over in ten minutes. He said that he was long gone as "Senior" had called him to an emergency in Evergreen where a spa they had just built was leaking and then he told me it was probably the electrician's fault. Annoyed at all the excessive detail I let it roll and asked when he could get back to my job as that is what I really cared about. I mentioned he could come ANYTIME as long as he gave me advance notice or just set an appointment. He said he'd call later when he knew it could happen. I waited.... At 2:27pm I called to see what the status was. Tim mentioned that "Senior" wanted "Junior" there and that they would try for tomorrow morning. I mentioned I was fine to wait as I was still hoping for good service. This is when I got a whiff a bad news. Tim said I had missed this morning and the scheduling is not their fault. (Did he just blame me for not knowing that he would be there since I had waited for days for him and was given 5 minutes notice - if that) I suggested back - that the scheduling is an issue becuase I need some notice so I can be sure someone is there to open the door and show them around. (sounds reasonable to me!) When he said maybe tomorrow, I decided I would stop dealing with the service guy and see if I could get some more definate answers back from teh office or heaven forbid "Senior" himself. I called Caitlin suggested there was a problem with the scheduling and asked if we could commit to a firm time. Lo and behold I did get "senior " on the phone and he laid into me about the fact that I missed my appt. I went from zero to sixty and pressed him to make this right. He said he would but never let up that it was my fault and that I had been given advance notice...ARE YOU KIDDING ME???? We scheduled for Wednesday at 8am for their last chance. In the meantime, I called another company oh, they answered and schedule for 6pm TODAY, Needless to say I canceled my 8am tomorrow with Reardon and will use the other company! I will never call these RUDE INCOMPETENT jerks again. I recommend you do the same! Iwilll leave a review regarding the guys who comes tonight, less than three hours after I first called him. NOT 4 DAYS. Oh yeah, and he was pleasant, what a concept. ...read more
By aasecord at Citysearch September 06, 2011
I am in need of a new pool cover and spoke with Katelyn at Reardon about getting measurements for such cover. She explained to me that for $135.00, the amount of a service call, she could have someone come out and take the measurements. I asked that since I was paying for the service call could I get a copy of those measurements, she replied "Yes." Tammy (evidently a manager and in dire need of people skills)called to set up the appointment only to be EXTREMELY RUDE saying that they could not do the measurements for that price and that Katelyn didn't understand. I will take my business elsewhere, not only do I not need to be treated like dirt but they obviously don't need any future business from me. ...read more
Saunas help relaxation and to unwind after a stressful day. Many people use saunas for this purpose; however, others find it useful for different reasons. A sauna is designed to raise your body temperature and release stress. By sitting and letting it work, you are ready to face the world again. There... ...read more
Using a sauna is an excellent way to rest and relax, the hot rooms seem to be very calming and help to alleviate minor aches and pains. Most people only spend around 20 minutes in the room before moving on with the rest of their day. However, some are not aware of the dangerous effects of spending too... ...read more
