By klay December 17, 2013
Jason Gretsch the owner is a very poor business person. First they took control of my computer remotely and made it worse. They then told me to bring the unit to their shop for repairs. When I arrived during normal business hours they were closed. When I returned later I spoke to Jason who told me he had problems with employees leaving early. Jason is rarely at the business. So I left my computer which they told me would be a 2 day repair, 5 days later I picked up my computer with an extra charge which was not discussed on my bill. Further they installed Malware and refused to remove it. When I discussed this with Jason he informed me that his walk-in business is not important to him and it represents less than 10% of his business. No wonder he treats his customers so poorly. ...read more
By CrossFire Legal Document Assistance & Resource Svc April 29, 2008
Our company uses and refers Solutions from Knowware for any and all computer needs. Our experiences and the prices has been just out of this world. They are knowlegible, quick and get the job done. They explain what is being done in terms that are understandable for those of us who don't speak "computer"! You will be satisfied with this company and its services no doubt! ...read more
By The Crossroads Restaurant June 26, 2007
Robert Thomas did a wonderful job of evaluating my needs nad making use of my existing computers. He was able to upgrade the memory on both my computers, find a fair deal on DSL, and set the whole system up. The last change to our home included a wireless setup that allows me to use my laptop easily from any room in the house! The whole process for me was easy and the price was very fair! I would call Solutions From KnowWare again. ...read more
As if we hadn’t seen enough of the malware fake virus infections that report on our “hundreds” of infections and offer a solution at just $79.99 from an offshore website; now they get more creative.The latest from our creative friends hide all your file and programs, offering simply a web browser that goes to a single site (theirs) and nothing more. You have no desktop icons, no other programs, and none of your documents and photos. You do get an alarmingly realistic looking display showing that you have hard disk errors and are at risk of losing everything. No messages about infections, just the long list of physical or logic errors. And of course their paid solution. Even the most novice of clients normally knows you can not buy a software solution to a failing hard disk — but by now the panic has set in. So with no desktop, no personal files, and an ominous warning what’s the clue it’s malware? You can’t access MSConfig or Task Manager, but the network is flawless.Hmmm. The hard disk is toast, but the site for their solution works fine? I don’t know the origin of the infection — and even those I would consider low risk users have been getting it — but it’s been the most common one I’ve seen over the the last six weeks. I’ve averaged two a week even with my modest client base. The first day I found it I actually had three calls with the same symptoms. The good news is safe mode always works. Safe mode with networking even allows browsing other sites. In many cases simply running theMalwareBytesquick scan has resolved the issue. In a few cases the solution wasCombofix(use caution with this solution, there are a number of factors to consider). Unfortunately I have yet to see any of the antivirus standard installations recognize it or wipe it out. The clients infected so far were using McAfee, Avast, and Norton. I’m sure an update for those will come, until then use one of the third party malware scannersavailable, or contact someone for help.As always, we answer the phone live 24 hours a day. Give us a call if you need help at 530-713-8814. About KnowWare Solutions From KnowWaresupports home and small business computer owners. Contact us today to schedule your PC service or PC repair. Let our friendly neighborhood computer geeks on call solve all of your computer repair and PC support needs. We rebuild and install computers, PCs, we can transfer data, install wireless networks connect multiple computers, and setup printers andscanners. We install all sorts of computer PC peripherals, support and install laptop software, perform OS and applications upgrades, and can transfer data from old PCs to new computers. We can perform a PC Tune-up that provides increased performance, and set up computer backups, along with security, and virus protection.Solutions From KnowWare is centrally located to provide support in all the communities within Butte County, Sutter County, Yuba County, and most areas of Sacramento County (including the Sacramento metro area). Ask our geeks to go and solve all of your computer repair and PC support needs. Contact Solutions From KnowWare today at 530-713-8814 to schedule your PC computer service or PC repair. All of our products and services come with an unconditional satisfaction guarantee. ...read more
By Solutions From KnowWare March 04, 2012
In addition to installing security and antivirus products, we recommend that you follow these simple, common-sense precautions to reduce your exposure and protect your system. Do not open e-mail attachments from an unknown, suspicious, or untrustworthy source.If you're not familiar with the sender, do not open, download, or execute any files or e-mail attachments. Do not open an e-mail attachment unless you know what it is, even if it appears to come from a friend or someone you know. Some viruses replicate themselves and spread via e-mail. Stay on the safe side and confirm that the attachment was sent from a trusted source before you open it. Do not open any e-mail attachments if the subject line is questionable.If you feel that the attachment may be important to you, always save the file to your hard drive before you open it. Delete chain e-mails and other spam from your inbox.It's best not to forward or reply to messages like these. Unsolicited, intrusive mail clogs up networks, may contain annoying or offensive content, and may result in security and privacy risks. Exercise caution when downloading files from the Internet.Make sure that the Web site is legitimate and reputable. Verify that an anti-virus program has checked the files on the download site. If you have any doubts, don't download the file at all. If you download software from the Internet, be especially vigilant of free software, which often carries adware or other potentially unwanted content along with it. Always read the privacy policies and end-user license agreements (EULAs) for software you install, regardless of the source. Be especially wary of screensavers, games, browser add-ons, peer-to-peer (P2P) clients, and any downloads claiming to be “cracked” or free versions of expensive applications, such as Adobe® PhotoShop® or Microsoft® Office. If it sounds too good to be true, it probably is. Avoid downloads from non-Web sources altogether. The chances of downloading infected software from Usenet groups, IRC channels, instant messaging clients, or P2P is very high. Links to Web sites seen in IRC and instant messaging also frequently point to infected downloads. Avoid obtaining your software from these sources. Update your anti-virus software often.Threats are on the increase, and they are constantly evolving. Hundreds of viruses are discovered each month. To make sure that you are protected against the newest breed of threats, update your anti-virus software frequently. That means downloading the latest virus signature files and the most current version of the scanning engine. Back up your files frequently.If a virus infects your files, at least you can replace them with your back-up copy. It's a good idea to store your backup files (on CDs or flash drives) in another secure physical location away from your computer. Update your operating system, Web browser, and e-mail program on a regular basis.For example, you can get Microsoft® security updates for Microsoft® Windows® and Microsoft® Explorer athttp://www.microsoft.com/security. Vigilance is the best defense against phishing scams.“Phishing” describes scams that attempt to acquire confidential information such as credit card numbers, personal identity data, and passwords by sending out e-mails that look like they come from real companies or trusted individuals. If you happen to receive an e-mail message announcing that your account will be closed, that you need to confirm an order, or that you need to verify your billing information, do not reply to the e-mail or click on any links. If you want to find out whether the e-mail is legitimate, you can contact the company or individual directly by calling or writing to them. Do not open messages or click on links from unknown users in your instant messaging program. Instant messaging can be a vehicle for transmitting viruses and other malicious code, and it’s another means of initiating phishing scams. Use a personal firewall. A hardware firewall that sits between your DSL router or cable modem will protect you from inbound attacks. It’s a must for broadband connections. A software firewall runs on your PC and can protect you from both inbound and outbound attacks. Check your accounts and credit reports regularly. Identity thieves can begin using your personal information to open accounts, purchase goods, and make your life miserable within minutes of obtaining that data. Check your bank account and credit card statements frequently. That way, if you discover that your personal information has been compromised, you can alert credit companies and banks immediately, so they can close your accounts. If you have questions or concerns around any of these suggestions, please feel free to contact Solutions From KnowWare through our website:http://www.solutionsfromknowware.comor via email atsupport@knowware.us. Local customers can call 530713-8814 for direct assistance. ...read more
By Solutions From KnowWare September 07, 2008
The newest virus circulating is the 'UPS Delivery Failure'. You will receive an email from UPS Packet Service along with a packet number. It will say that they were un-able to deliver a package sent to you on such and such a date. It then asks you to print out the invoice copy attached. While the attachment may look like a Microsoft Word document, it is actually an executable file containing a virus. Since the fake UPS messages started in July, there have been some sent with the exact same message mentioning FedEx. You can read about both these virus distribution attempts here: http://www.snopes.com/computer/virus/ups.asp You can read how UPS addresses the issue here: http://www.ups.com/content/us/en/about/news/service_updates/virus_us.html The general rules of email safety apply -- don't open what you're not expecting, and use common sense. If UPS or FedEx were unable to find your house, do you really believe they could figure out your email address? Make sure you keep your operating system up to date with the latest security fixes and patches, and be sure to run a quality antivirus product. Customers of Solutions From KnowWare can always call 530-713-8814 with questions or concerns about the safety of messages they may have received. We're also found online athttp://www.solutionsfromknowware.com. Based in Gridley serving Chico through Yuba City and all points in between, Solutions From KnowWare is your best choice for computer repair. We offer high quality service, free pick up & delivery, rapid turnaround times, system tune ups, virus and spyware removal, wireless networking, small business web site assistance, custom built PC services, and computer upgrades. ...read more
By Solutions From KnowWare August 26, 2008
Computer repair technician training allows you to learn how to become a computer technician. The courses typically last for 2 years before you can receive you degree. The job field and pay rate varies depending on the area in which you are employed. ...read more
The cardinal rule of computing is all hard drives eventually fail. The causes include improper shut downs, power surges, power failures and simply the age of the drive itself. But not all hope is lost because some notebook hard drives can be repaired with a little work. ...read more
