Wow, these guys have poor customer service! They don't answer the phone and when they do they transfer you to a department where you can get answers to your questions and then THEY won't answer either! These people better step it up or else they will not be in business anymore either just like Circuit City! ...read more

When my laptop crashed, the warranty work took over 1 month to get my laptop back to me. Now, my top of the line Klipsch Subwoofer , again under warranty, has been in their shop for 7 weeks with no answers. They suck. ...read more

I called 3 times to the San Marcos Best Buy on a Saturday early afternoon. The first time it range about 10 times, then it just hung up. The second time, rang 22 times, I hung up. The third time it range 16 times before going into the general mailbox. I wanted to know if they carried sn item. They just lost my business today. ...read more

4 new Electroux appliances. 2 were bad from start. Replacement process much too painful. No dishwasher for month. Still don't have replacement or working unit. Replacement fridge now needs service to adjust doors. Scheduled delivery of replacement dishwasher didn't happen as the store failed to schedule the removal of the old unit before in the install of the new unit. And for this we paid $6K? Brad Anderson (Vice Chair & CEO Best Buy) are you listening? ...read more