WILLOW GLEN CENTER1267 Meridian AvenueSan Jose,CA-95125408-265-4211info@willowglencenter.comWillow Glen Center is a family-owned skilled nursing facility serving the San Jose community since 1970. The mission of Willow Glen is to make a pos... ...read more

They have skilled nursing and rehabilitation Facility. In addition to Medicare, Medi-Cal and Private and they provide excellent care in a tranquil, home-like setting. Their professional staff strives to meet the individual needs of their residents with genuine, kind-hearted attention. Including updated rooms, flat screen TV’s, luxurious spa shower rooms, and restaurant style dining. ...read more

Do not send your loved ones here. They might die in short time due to neglectful care. It seems this place is very very understaffed. If your love one fell in the room, the staffs never know as she/he is never around, it is only found out late, hour during the day time, during night, it's tough luck. It is lucky enough that your love one getting diaper changed TWICE a day. Try to do the laundry yourself and you will see the wet pant with heavy urinated smell, sometimes with the dirty diapers. Most of the visiting family member coming here to do their jobs (diaper changing, feeding, water drinking, cleaning) Once in a while, you might get a decent staff but it is very rare. Try to visit your love in the early morning or late evening, you will see more how your loved one is treated. and how is the response of the staffs when it is in need even with minor things (drinking water, need help going to bathroom) The call light is nothing, no response !!! The staffs do not seem to understand dementia patient care. There are no activities to stimulate, still, most of dementia patient are not allowed to join the activities, no matter what kind of these activities. On top of that, the family member does paid for the outings (in form of "donation") I discovered many deficiencies in my parent's care. When I brought them up to management and RNs and the social worker; Instead of correcting them they just defended themselves and gets annoying saying they did not have time or it's not the way it operated here. The facility doctor is unresponsive, it is VERY VERY HARD to get a hold of the doctor or if you have a medical need to discuss. Most of the staffs do not look at it as a vocation. Sometimes I just wonder how they care for their sick elderly one. * Cons: Uncaring staffs, No therapy for dementia patients, poor mgmt., bad social service. ^ Pros: Large room, clean place (kudo for the ones who's taking care of the facility cleaning) ...read more