By Anonymous May 05, 2011
Prior to finding Alpha Computer Support I had mixed results with other similar service providers. It was very frustrating….there was no consistency in quality of service or cost. I have nothing but good things to say about Alpha. I have used their services on several occasions and each time my problem was solved within the time period and cost promised. I am glad to have finally found a computer consultant that I can count on. Paul is always a phone call away. The dreaded blue screen or computer that will not boot up is no longer a major stressful event. ...read more
Our expertise lies in the support of small to medium sized businesses Our Clients vary, with fields including Legal, Medical, Financial Services, Design/Media, Property Management, Distribution and many more. "An Ounce of Prevention" Most IT consultants simply put"BAND-AID"fixes on computer and network problems andREACTto future problems that are simply results of neglected maintenance, instead of looking for ways toPREVENTthem from happening in the first place. As with most things in life,prevention really is better than cure– and it's no surprise to find that prevention is also thesecretof good IT Support too. Theold-style, reactive model of network maintenance is a surefire path toextensive downtime, lost data, and excessive spending on IT support, not to mention major disruptions of staff productivity, sales, cash flow, production, and customer service that can never be recovered. We take an entirely different approach with our clients… How Does IT Support From SBIT Work? At SBIT,we have made a substantial investment in toolssimilar to those used by well equipped Corporate IT Support departments. As a small or medium sized business it would beexpensive and impractical for youto invest in these by yourself. But thegood news is thatyou don't need to!We have made the investment for our clients so that we can provide a cost effective service.Thanks to our remote maintenance and monitoring plan, we can proactively monitor and maintain your network to help youAVOID PROBLEMSthat could lead to expensive disasters. This not only eliminates day-to-day network problems that interrupt your business,but it also significantly lowers your overall IT costs by as much as 30% to 45% per year on average. Your call will always be answered by a real person, not a machine – and somebody who does not speak "techno-babble." Somebody who can sort out your problems quickly because they understand your business and your computer systems. When you are on the phone you can pass the management of your PC to our engineer by clicking on the pop-up box that appears on your screen. We will then diagnose the problem and solve it in exactly the same way as we would in your office, but without the delay, inconvenience and cost of getting an expensive engineer onsite. (If the need arises for onsite support, an engineer is quickly dispatched to your office.) You'll be able to watch us fix your problem as we talk with you on the telephone, or take care of an errand while we fix the problem for you.How Much Does it Cost? We have 3 different levels of IT Support packages for you to choose between, so you will never need to lock yourself into an expensive plan that forces you to purchase services that you will never need.Contact us for more info – info@southbayinfotech.com ...read more
By South Bay InfoTech February 16, 2011
What if your mechanic paid YOU when you experienced car trouble? That mechanic would be proactive. He would monitor your fluids, compression etc every day to ensure everything was in tip-top shape, right? You'd get a call when he found something wrong, saying "Hey, I think the oil's getting dirty- can I stop by and change that out for you today?". Isn't this a more honest approach? Is this how your tech provider treats the technology in your business? If you rely on technology at all, if you are a realtor, mortgage officer, law enforcement agency, doctor, anyone who needs high availability, or someone who just hates losing productivity then you should accept nothing less than this standard for your technical needs. South Bay InfoTech is a Managed Services provider based in Redondo Beach, servicing small to medium sized businesses from Malibu to Newport Beach and everywhere in between. South Bay InfoTech is more than just an IT provider. We succeed by helping our clients succeed. We often refer to our clients as partners because we believe that a company who is dependent on I.T. should have an I.T. provider who is an extension of their business, has a vested interest in keeping things running reliably and always looking out for your business. Harnessing technology, we find ways to reduce cost and increase productivity.With that said, we are not a fit for everyone. We have made a dedicated effort to provide ‘small company' service to our clients. This means that our typical client has less than 250 systems on their network. Most of our clients have 5 to 25 systems on their network, allowing us to often meet personally with the business owner and understand their goals moving forward. We can then take one of our three packages and tailor it to their specific needs. This type of partnership with our clients means that we can become an integral part of their business success. We can help them outsource just the monitoring and/or backup system of their technology if they want to keep their in house technical staff, or we can provide the entire outsourced solution. Traditional I.T. Consulting vs. Our Managed Services Consulting Scenario 1 (traditional IT):You arrive early to your office on Monday morning at 7:30 hoping to finalize the proposal you started on Friday before the remaining staff arrives. You try to log into your computer only to find that the network is down and the server won't restart. You later find that it went down sometime over the weekend when a drive in your server died and was unable to self repair. It's 9:30 before your IT company returns your support call as they had a number of customers calling due to weekend interruptions and another hour before their tech arrives and diagnoses the problem. You then find out that it will probably take another 8-12 hours to get a replacement server in place and restore the backups. Scenario 2 (SBIT managed services):Two weeks prior to the above date the South Bay InfoTech monitoring software on your server had notified us that one of the drives on the server was about to die and another drive in the array was reporting higher than normal read errors. The tech on duty was able to remotely run diagnostics on the drives, called you to report the errors and ask for authorization to replace the drives. The server/network never went down and your staff never knew there was a problem. The value of this level of proactive management? In the middle of the crisis it is virtually priceless but in actuality – even with the nominal monthly service fee it ends up beingfar less expensive, with an almost immediate ROI. Paying a tech emergency service rates for 8-12 hours while putting in a temporary server and restoring the backup would easily run into 4 figures and then you still have to fix your original server when the new drives arrive. Add to this the cost of 10-15 employees, unable to do their work for the day and the first scenario has easily cost you several thousand dollars in lost wages, opportunities, productivity and potentially unhappy customers. More Benefits of Managed Services: If you compared the scenarios inTraditional IT Consulting vs. Managed Servicesyou understand the incredible value provided by a proactive approach to your IT management as opposed to crisis management after a problem arises. However,our managed services platform can actually do much more than just prevent system downtime. For example, here are just a few of the services that we provide: Network security: Automatically detect and email a company supervisor when an employee adds a prohibited program to their computer. A background script immediately removes the offending program. Automatically detect and email a company contact should any hardware changes be detected on one of your systems. Automatic detection of failed backups Automatic detection of out of date anti-virus definition files. Security patch management. Computer Performance: Weekly automated hard drive defragmentation. Automated temp file removal and system cleanup System updates Desktop Optimization Service Pack Updates Spyware Removal System Management: Online Asset Management Trouble Ticket Management Daily System Audits Log File Maintenance Remote System Administration Quarterly On-Site Maintenance · Application Deployment Other Solutions by SBIT: · We have an on-call help desk to assist you any time with productivity stoppage issues · We offer a backup solution that will restore your crucial systems (or complete environment) within 30 minutes should a system failure strike, while we work to repair the affected system(s). Utilizing secure off-site storage with this backup method, this solution becomes a true disaster recovery solution- offering business recovery and peace of mind no matter the disaster · Our Tier II/III packages come standard with proactive maintenance, to ensure your systems are always running efficiently · We offer daily, weekly or monthly network security auditing · Our Tier II/III support plans come with an on-site response guarantee, which typically do not exceed 1.5hrs response time · Our Tier III support plan offers unlimited tech support for a low monthly investment · Our business in a box solution comes with everything you need to establish or revamp your network, computers, laptops, printers and phone system for a low monthly investment- with equipment upgraded free of charge every 3 years! …and much more! Thank you for taking the time to learn more about South Bay InfoTech. We'd be delighted to help you put a plan in place today to be proactive in your IT system planning. Feel free to contact SBIT's Owner/Senior Consultant at 424.645.7248 or visitwww.SouthBayInfoTech.comfor more information. Our business hours are from 8:30am to 7pm M-F and we have a round the clock help desk for any time support. ...read more
By South Bay InfoTech February 15, 2011
South Bay InfoTech's business in a box solution comes with everything you need to establish or revamp your cutting edge technology infrastructure. Computers, laptops, printers and VOIP phone systems all for a low monthly investment- with brand name equipment that is under full warranty and regularly upgraded free of charge! Here's why this just makes more sense, especially during these tough economic times: Want to upgrade to the latest version of Office? Why buy it for thousands to cover every computer in your company when you can lease it? Why purchase hardware that is going to be out of date in 2 to 3 years when you can always have something cutting edge that is fully supported (and refreshed every 3 years)? Instead of having a yearly deduction, you can have a low-cost, recurring deduction while still keeping funds liquid - as opposed to blowing everything on a new infrastructure- every 3 years. This is a prime example of Opex vs Capex Capex- Cannot be fully deducted in the period when they were incurred. Tangible assets are depreciated and intangible assets are amortized over time.Opex -Operating expenses are fully deducted in the accounting period during which they were incurred.Read more:Capex vs Opex - Difference and Comparison | Diffenhttp://www.diffen.com/difference/Capex_vs_Opex#ixzz1E3teV5Z2 ...read more
By South Bay InfoTech February 15, 2011
Design consulting businesses are those businesses which require your expertise and creativity in designing something for your client. This category includes graphic design, interior design, landscape design and many more. It is a vast field with lots of opportunities. There are a few creative ideas yo... ...read more
A green consultant is an individual who has completed specific training in one of several environmental or ecological areas of specialty. Green consultants work professionally to assist homeowners, business owners or corporations to create a more environmentally conscious and sustainable set of practi... ...read more