By rick77 April 16, 2013
Horrible customer service I went in to this store to switch cell phone companies, but after speaking with the girl in the store I change my mind ..Reason the customer service? What customer service. I could not get any real help its like they didn’t want my business so they didn’t get it .. Don’t go their Horrible and ghetto… ...read more
By mzscott at Citysearch May 27, 2010
I trusted the name Best Buy, I never had an experience with Geek squad though I felt it would be a good referral. I took my uncle's computer in to be repaired after the OS seemed to be corrupted and was not booting appropriately. I was told it would be 200.00 to do an assessment, repair, re-configure, install updates and drivers. I felt this was fair considering all that was included.\t\n\t\nI later called to get the status of the computer and was told the OS was completely corrupt and the only option was a complete re-install of the OS. I was then told that a backup of the system was 99.00. I was a little taken back when the only data on the machine was perhaps 5MB max in the My Documents folder. I then asked how much a new drive would be and how much would it be for them to install the new drive, put a fresh OS install on the drive and then make the existing drive a secondary drive to access the files. I was told by Hector that this would be 70.00 and the OS and drive installation was included in the 200 originally paid. I felt this was a good deal considering it was 99.00 to backup 5MB worth of data through DOS. We then had a new hard drive (existing was 4 years old) and a slave drive in the machine for later use if need be. I was told that my uncle only had to come in and pay for the hard drive.\t\n\t\nMy uncle proceeded to go to best buy and paid for the hard drive. This time a representative named Sergio was in contact with him and told him he did not need a new drive and that they could salvage the existing drive. This was true, though not what was asked for and instructed to do. Even then Sergio still proceeded to sell my Uncle a hard drive. My uncle is not technical, nor does he have any knowledge about computers only to click here and click there. Now he had a Sergio tell him that he did not need a new drive and that he could fix his computer, he DID not tell my uncle he did not need to buy a new hard drive. Simply, he took advantage of someone who was not informed or had the knowledge to make an informed decision. The manager (Hector) did not step in and discuss what I had discussed with him, and they proceeded to charge him the money he paid SPECIFICALLY for a new hard drive as data services backup.\t\n\t\nMy uncle proceeded to get the computer back without the hard drive and actually without a working modem. I called Best Buy twice and spoke to Sergio to try and resolve the situation only to be told simply, there was nothing they could do and my Uncle would have to come in and pay for a new hard drive. Also, they did him a favor by discounting the backup services from 99.00 to 70.00 which was the price he paid to SUPPOSEDLY get a new hard drive.\t\n\t\nSergio then proceeded to say that he would only discuss the situation with the customer and that the customer stated I was to blame for it. Simply it seems he was not willing to take responsibility for the situation. Again, I was guiding my uncle along this process so he would not be taken advantage of. It se ...read more
By Mikew at Citysearch April 13, 2009
FIRST OFF LET ME SAY THE ONLY REASON I GAVE THIS A ONE STAR RATING IS I HAD TO RATE IT TO SUBMIT THIS. IF I COULD HAVE RATED THEM IN THE NEGATIVE, I WOULD HAVE!! I sent in my computer for repair. They sat on for nearly 3 weeks before they ever touched it. When I got back in touch with them, I told them what was wrong with it, they said they would have to send it out to San Jose to get fixed. I told them I was concerned about losing all my pictures on it; they told me they could do a data transfer for $70.00. It was in the file for them do to it ( I confirmed it today). They finally sent my computer in after sitting on it again for another 18 days! I got the computer back, and needless to say, ALL MY PICTURES ARE GONE!!! Their attitude towards it all totally S**KS!! They can't explain why it wasn't done even though it was in the file to do it. If anyone has a computer issue, or any type of issue that needs to go to this repair center, you might as well throw away the component and buy a new one from a different store. And this place supposedly has the highest rated service department in the comany; that's not saying too much for the other stores then! Fry's, YOUR OXNARD SERVICE DEPARTMENT S**KS, THE TECHNICIAN'S ATTITUDES S**K, AND I HOPE PEOPLE READ THIS, TAKE HEED, AND NOT DO BUSINESS WITH YOUR INCOMPETENT STORE AGAIN! ...read more
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By LOTW-LED INC. January 08, 2018
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By Rat Sound May 25, 2010
Many people choose to watch their favorite television shows and movies by streaming them over the Internet, but would prefer a larger screen or more comfort while watching. For this reason, some people have connected their PC to the television, allowing them to watch streaming video from the comfort o... ...read more
There are federal rules and regulations that must be followed pertaining to the use of electronics on airplanes. Certain electronics give up signals that interfere with the flight navigation system used to monitor the activity of airplanes. For this reason, it is best to know the rules before flying. ...read more
