I went into this store twice. I was debating buying a pre-built vs a custom build do to my needs. The first time I went in there was this really helpful person, we chatted about parts, brands, etc. It was really open forum of knowledge and it actually convinced me to go the custom built route. So I started researching parts and after coming up with a list I went back to the store to get more input. There was a different person there (i'm guessing the owner). When I stated I wanted to go over the parts I had picked out, he seemed really dubious. "I can't give you advice." Was the comment I received. I said I'm looking to see where I can downgrade on some selections and optimize others. "I wouldn't know that. If you already picked your parts I can't help you. This is a profit business we specialize in custom built computers." I was confused by the oxymoron there....first he is telling me he wouldn't have the knowledge to know what parts are better then others and in the same sentence he tells me he specializes in custom builts. I already knew about the builts. I was going to ask how much they would charge to put the parts together for me...but it became apparent it was an all or nothing service store. I work in business and the one thing that we always stress is the customer experience is the most important factor in running a successful business. Another approach would have been give me the list and let me tell you what I can do for you, see how my price point matches to yours. It was a missed opportunity that left me feeling dismissed and not worthy of his time. I wanted to spend money in there, but the hoarding of knowledge and failure to meet the levels of a good customer experience is really deterring me from wanting to do business with them and I'm sure they could use the business. So everyone else knows I did a price by price comparison on their website on what they charge for parts vs...buying elsewhere. And overall there was a 37% markup on parts which doesn't include their labor costs. To the owner learn about customer service and working with consumers that may have a higher knowledge of technology. Your store was empty, I was the only one there. You could have spent the time and energy to talk computers and it would have more than likely garnered business. I'm a busy person and would have liked to hand over my choices and pay to have someone else build it. I give it two stars for the first person I talked to, that person drew me into the store a second time. That person was not a knowledge hoarder. ...read more

He gets the job done and done right. If it doesn't work, I have found that it is the fault of the manufacturer who no longer supports what they put out in the market. John makes it right where he can. ...read more

Excelent service. Very professional. Prices are much better then any other computer place in antelope valley. ...read more