I ordered a part from them on a thursday. When I call the following tuesday, I'm told it should be prepared for shipment the next day and will be shipping ground for $24. So what happened it is takes them 5 days to notify the company that my item is drop shipping from to ship it. IT also turns out that I was charged $24 S&H on an time that weighs under 5 lbs and is not very large at all. When I asked to speak with the supervisor, the gentleman on the phone said for what, thats a 7-10 day lead time theres no reason to talk to a manager. He then decided to tell me that he is the owner of the company and the secretary. What BS! I never was able to speak to a supervisor and had to cancel my order a week after placing it. ...read more

I ordered a part from them on a thursday. When I call the following tuesday, I'm told it should be prepared for shipment the next day and will be shipping ground for $24. So what happened it is takes them 5 days to notify the company that my item is drop shipping from to ship it. IT also turns out that I was charged $24 S&H on an time that weighs under 5 lbs and is not very large at all. When I asked to speak with the supervisor, the gentleman on the phone said for what, thats a 7-10 day lead time theres no reason to talk to a manager. He then decided to tell me that he is the owner of the company and the secretary. What BS! I never was able to speak to a supervisor and had to cancel my order a week after placing it. ...read more

Calls were returned promptly and appointment times facilitated on the weekend; servicman arrived exactly at appointment time. Workmanship perfect. My only complaint was that one job estimate was significantly modified, but the other was 'spot on'. ...read more