By osider January 10, 2016
While experiences with Escondido Auto Super Center vary and the authenticity of good comments on here are questionable. Here is my testimony: I purchased a vehicle in late August 2015. Immediately after driving the car the TPMS sensor light came on. I notified the dealership and they said to make an appointment with the service center which I did. I took the vehicle in and every time I drove away from the dealership with the promise that everything was fixed by Kohl(Cole, the service agent), the light continued to come on within three minutes from leaving the lot. This happened at least three times. The problem was eventually fixed at Mossy Nissan, the place they made an appointment at to take care of the problem for them. Furthermore, two months later, the vehicle began to burn oil. I made several phone calls and left messages to both the service center and the main office with no answer at times or with the promise that they will call me back, but nobody ever did. The vehicle's oil burning problem began to get worse, so I began to call and leave messages again. I spoke to Ruben and David with the guarantee that the manager would call me back, but he never did. I also spoke to Kohl in the service department and told him about the problem and mentioned that I purchased the extended warranty, Alpha Warranty Services. To my surprise as well as Alpha's he said they don't accept that warranty at Escondido Auto Super Center, but they do sell it. Alpha was completely shocked when I called them and told them this. I took the vehicle to Mossy Nissan and other license service centers and it was diagnosed with numerous engine problems. Further diagnosis meant taking the risk of paying about two thousand dollars out of pocket if the extended warranty did not cover the issues. Moreover, an inspector would have to come out and decide whether the issues are covered. I decided not to take the risk because I don't have the amount of money. After, I called Escondido Auto Super Center and finally spoke to the general manager, Jon. I told him the situation and asked him about a trade-in. Jon told me that the car has lost a lot of value because of the engine problems and that a trade-in results in negative equity and additional sales tax along with numerous other fees that come with a trade-in. He told me I would still have to pay off the vehicle because I wouldn't get much for it and I would have to pay for the trade-in vehicle also. Did they know about the pre existing engine problems? Perhaps. You really take an immense,I mean absolutely big, risk purchasing a car from Escondido Auto Super Center. Please keep in mind that all this occurred within four months of buying the vehicle. ...read more
By JackJackson1 February 07, 2015
I asked TWO people about this, Joey Gonzales and David Hernandez. I told both the story that I had once before when buying a car and having it delivered to Arizona only to find out that the dealership did not give me all the paper work I needed to register the car at the motor vehicle. They both assured me that would not happen. IT DID HAPPEN! I think it was because neither one of them knew what paper work was necessary even as they both told me that they sell cars to people out of state a lot. This is not the way to get me back to your business. Update it has been Fourteen days now and NOTHING and no one knows what to do! ...read more
By DottyMetcalf January 20, 2015
It was a pleasure to work with Larry,service rep for NC Cadillac. From beginning to end, I was treated wonderfuly. Thank you. ...read more
Obtaining a retail auto dealers license will enable you to sell automobiles in a determined geographical area. It allows you the freedom to choose to open your own business or to seek employment through an established car dealership. Regardless to your choice, this is a potentially lucrative career move. ...read more
