Perferred
By XweAponX at Citysearch November 07, 2011
I've been dealing with this place since it was first opened. The format of the store has changed quite a bit, they sell whole systems, they do repair, and they also have quite a good Game room and they charge decent for the use of it. I used to buy Barebones systems from Newegg or Compusa, but the last four builds I've done, I bought the system from here. Rarely have I spent more than 400 dollars for system components, ands the parts Startech stocks are much better quality than other high-volume stores.\t\n\t\nNow this store has a turnaround with repair techs like any other store, and I'm sorry a couple of people had bad luck with their repair job. But they should never have brought their system to this place - Startech is not a place for novice computer users or techs, and it is not a repair facility, it's a place where I buy my parts. if you know what you are doing, then you will never have any problems.\t\n\t\nBut even so. I've had to use their repair facility on occasion, and I've never seen any evidence of the things that happened to a couple of other people. The techs usually know what's happening, and they get it done where other stores fail. But I usually do not use outside repair facilities, I believe any computer user has an obligation to learn how to deal with their own repair issues. Now I find Startech an above average repair facility that charges much lower than Best Buy's Geek Squad.\t\n\t\nBut as I said I do not use their repair facility. I've been buying parts from them for over 10 years, and I've NEVER EVER been given a bad part - Unlike my experiences with Frye's, where half the stock is returned items: Just look for a large square white sticker on the side of anything you buy from Frye's from a stick of Ram to an HDTV, 3/4 of their stock had something wrong with it, was returned, and they just put it back on the shelf, Startech does nto do that, if a component is bad, they give you a new one and take the bad one out of circulation.\t\n\t\nI';ve unfortunately also have had to return items when a system was not reparable even with a new part - I've brought back parts and been promptly refunded or credited.\t\n\t\nUsually, the sales person, knows as much about systems as I do if not more, and when I am investigating new systems, they have been very helpful in helping me make my decisions.\t\n\t\nThis pace ROCKS- Best computer store in San Diego area. In a good, easy to get to location in El Cajon, and the people who work there are professionals. These people who had problems, are the victims of what can be called "A Fluke" - because they usually do a good job reparing your system. ...read more
By Luap224 at Citysearch October 01, 2010
Giving Startech one star is being generous. I went to them on at the advice of a friend in the business. The first time I went there to get my laptop repaired they did an ok job. Not the quickest turnaround but it did get fixed. That's where they earned thier star. Brought my wifes desktop and laptop to be repaired took them almost three weeks and somehow, even though the tech said it was impossible, downloaded all the files from someone elses computer on to ours. We didn't realize it until we saw documents and photos that were not ours. Brought it back and the guy was trying to tell me that it must be ours because it is impossible that they made that mistake. He went so far as to try and tell me that it must be our photos because I looked liked some of the people in the photos. "See, blond hair like yours. That's not you? Looks like you. Unbelievable! Finally, while he was trying to explain that it was impossible that this could happen he came across the files that were ours on their system backed up for thirty days. Oops! Even after that he was still trying to tell me the files that were not ours, were in fact, ours. So I'm just wondering who else has our sensitive and private files on thier computers. So i suppose I should be happy that I got even more files back then when first dropped off. Love the other peoples pictures and files, thanks Startech! Doesn't end there. Really! Got the wifes laptop back from having the power conector fixed. Worked for five months and then started to have the same problem where the connection was shorting out. Finally it didn't work at all. Brought it back and the tech said that 30 days is the max that they will stand behind their work. Alot can happen in 30 days. This computer power connector lasted 6 years, Japan, Guam, and Iraq, during a war. The repair job didn't last 6 months in the living room! Lets see, $130.00 for almost 6 months that's just over $21.00 a month for their work. The may have been good at one time but no longer. Run, as fast as you can to a reputable facility, not this one. Startech is a horror story at best. Beware of the employees and owners giving themselves these raving reviews. This from a humble customer and you can trust it! ...read more
By xvayx at Citysearch December 05, 2008
\t\n\t\nEXCELLENT!!\t\n\t\nThis place is seriously the best I have come across. Coming straight from a technician who has worked many of these computer shops. The staff is right on.\t\n\t\nNo where I've been do the technicians give you such a complete service for the unbelievable price.\t\n\t\nTake your computer in to get it fixed here, and you will definitely be likely to know everything (else) that is going on with it, unlike any other shop I've been. Other shops will charge you more, do much less (minimal), test very little and there is no additional technician to thoroughly test everything on your computer just before you get it back.\t\n\t\nStarTech has the years of experience enough as a shop to have the entire process of repairing a computer down better than anywhere I've worked with, and provides work to the computer that paying much more for will not get you.\t\n\t\nComing straight from someone who has successfully repaired thousands of the stupid things, computer issues are never just one quick fix. StarTech's process eliminates not only your current issue, but also takes the time to make sure nothing will likely be recurring with each computer. The time a technician will spend with your computer here exceeds the price customers are paying WAY more than anywhere else.\t\n\t\nThe time it's taking is simply for the unmatched quality of service. The technicians are always extremely busy, handling multiple issues, yet still insanely thorough.\t\n\t\nGo somewhere else you will pay much more, get it back the same day, have problems the next week, and do it all over again. Not here.\t\n\t\nStarTech -- Five Stars.\t\n\t\nThanks again guys\t\n-Justin\t\n ...read more
TruComm is pleased to announce we are now a Grandstream Certified Reseller. This includes all their telephone systems, telephone handsets, router, IP cameras, and access points. We are excited about the quality, features, and price points these products bring to our offerings. ...read more
By TruComm SBS, Inc. March 16, 2018
When you have a problem with your Windows computer, you will need to contact the Microsoft support center. However, many people are unsure of how to reach support or what information will be required. Fortunately, the steps for reaching technical support are simple. Follow this guide to ensure that yo... ...read more
Like any other business, remote IT support requires a method for charging customers for services completed. However, many people who are starting their own remote IT support company may not be familiar with the best methods for customer billing. Fortunately, there are several different possible billin... ...read more
